South Carolina Department of Motor Vehicles · 8 hours ago
Program Coordinator II / Data Quality and Integrity Manager - 184993
Columbia, SC
Full-time
Onsite
Mid, Senior Level
4+ years expThe South Carolina Department of Motor Vehicles is seeking an experienced Data Quality and Integrity Manager to oversee the day-to-day functions and manage activities for the Data Quality and State-to-State Help Desks. This role involves leading teams, ensuring data integrity, and implementing agency initiatives while fostering a culture of continuous improvement.
Government Administration
No H1B
Responsibilities
Leads and manages all actions of the Data Quality and State-to-State Help Desk, to include monitoring employee performance, setting priorities for teams, and ensuring the implementation of roadmap projects and initiatives the agency pursues
Equips office managers with direction, resources, and plan to meet directorate and agency goals related to driver record data integrity both in-state and out-of-state
Adopts a mentality of continuous improvement for subordinate units, particularly as far as customer response time - which may be both citizen customer and internal branch offices
Handles all personnel-related matters related to offices position oversees which may include corrective action, counseling, or disciplinary issues
Ensures staff are properly trained on agency operations
Oversees the creation and editing of, as well as the compliance to agency procedures and policies related to the units and actions of those units subordinate to the position
Ensures business processes are accurate and updated as needed
Ensures staff comply with documentation
Works with policy analysts and training staff to ensure documentation and training remains accurate and pointed at correct audience
Navigates change management with precision
Creates, monitors, and analyzes driver reports for trends and decision making
Particularly focuses on reports related to driver data - new records, duplicate records, etc., and creates workflows and systems that address data errors
Works with a posture of automation
Coordinates and implements new state and federal laws/regulations that impact the driver record/history initiatives
Remains abreast of changes at the AAMVA, state, and national level, as well as their impacts on South Carolina's program
Works with IT staff, business analysts and AAMVA
All other duties as may be required by supervisor
Qualification
Required
A bachelor's degree and relevant program experience. An equivalent combination of education and experience may be accepted with prior approval
Must complete a nationwide criminal background check to include finger printing
Ability to manage complex projects, tasks, and supervise large numbers of people
Ability to quickly learn or existing knowledge of motor vehicle laws and regulations and SCDMV policies and procedures
Must have strong speaking, computer, writing, analytical, and problem-solving skills, that includes understandings of agency priorities
Ability to quickly adapt to changing policies and regulations
Familiar with employee productivity and accountability, research techniques, data analysis and presentation, organizational concepts
Able and willing to lead teams of teams and adopts a mentality of continuous improvement
Limited supervision under the Deputy Director of Driver Services with the ability to make decisions related to teams this position leads
Expected to set the tone and climate for subordinate units; expected to have strong judgement, managerial, and supervisory skills
Work is performed in a climate-controlled office
Must have the ability to speak and hear with clarity
May be considered essential and be able to work during otherwise scheduled office closures
May require intermittent travel to working groups, conferences, and events
Preferred
A bachelor's degree and at least four years of progressively responsible professional experience that includes managing projects and supervising people
Benefits
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Company
South Carolina Department of Motor Vehicles
The South Carolina Department of Motor Vehicles (SCDMV) administers the state's motor vehicle licensing and titling laws by maintaining strict controls to deliver secure and valid identification, licenses, and property records, while accurately accounting for the receipt and timely distribution of all revenue collected in order to best serve our citizens.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Deborah Mangels
Agency Chief Information Officer
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