SHELTER, Inc. · 11 hours ago
Program Manager I
Sacramento, CA
Full-time
Onsite
Mid Level
$64K/yr - $81K/yr
3+ years expSHELTER, Inc. is a community-based non-profit dedicated to helping families re-establish homes and live fulfilling lives. They are seeking a Program Manager I to oversee their New Vision Program, which assists chronically homeless individuals with disabilities. The role involves managing program deliverables, staff development, and fostering community partnerships to enhance service delivery.
CharityNon ProfitSmall and Medium Businesses
Responsibilities
Manage program and staff to achieve all program and contractual deliverables
Develop and maintain policies/procedures manual for assigned program(s)
Manage service-related expenditures and overall approved program budget according to established policies/procedures
Manage public and private contracts related to program(s), develop and accomplish applicable scope(s) of work and serve as point-of-contact for funders. Assist with grant applications and contract negotiations. Research, identify, and coordinate within agency to obtain new funding, support, and partnerships
Prepare reports for timely submission as required, provide progress reports for internal and external customers, assist in the preparation of year-end grant reports, and other analyses as requested
Coordinate program-level and collaborative activities and meetings
Conduct periodic case reviews with case managers to monitor applicant’s needs assessment, eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques
Perform regular file reviews to ensure that case files and service data in HMIS system remains up-to-date, accurate, and complete
Ensure completion of participant follow-up at 1, 2, 3, 6, 9 and 12 months to document long-term outcomes
Communicate promptly and effectively with other teams to assure close coordination in service delivery
Continually evaluate the overall quality and effectiveness of program design and services; recommend adjustments to improve outcomes and contractual obligations; prepare for and present program reviews
Provide top quality external and internal customer service with an emphasis on responsiveness, confidentiality, consistency, and non-discrimination
Establish and develop initiatives, partnerships, services, and programs
Establish and monitor caseloads and work activities of direct reports to ensure service delivery and contract outcomes
Actively engage in staff development through agency performance management process, ongoing feedback (including regular One-on-Ones), and identification of training opportunities
Conduct hiring process following agency Talent Acquisition process. Conduct and coordinate onboarding activities following agency policies and timelines
Quickly identify and address performance-related concerns, following agency policies and procedures. Ensure staff knowledge of, and adherence to, all applicable laws and regulations, professional standards, and agency Code of Conduct
Model and promote agency values, customer service, professional standards and Code of Conduct
Promote internal collaboration through service coordination meetings, committees, and leadership initiatives to ensure agency outcomes, effective services, good communication, workplace safety and overall staff development
Represent the agency in the community. Develop, recognize, document, and strengthen partner relationships to improve programs and outcomes
Independently and in coordination with Data Analytics and Analytics staff, develop opportunities for program staff and participants to provide input/feedback on program goals and the means of achieving them including exit surveys to gather program participants’ input/feedback to identify opportunities for program improvement
Utilize evidence-based “best practices” to maximize effectiveness of program(s)
Other duties as assigned
Qualification
Required
Bachelor's degree in social work, social sciences or a closely related field of study (significant related work experience in lieu of a credential will be considered)
3+ years of experience working with low income and/or homeless individuals and families
2+ years of experience in supervising three or more staff
Typing skills and computer proficiency (Microsoft Word, Outlook, PowerPoint and Excel)
Experience with HMIS systems, databases and administrative/office management responsibilities
Ability to add, subtract, multiply and divide, using whole numbers, fractions, and decimals, including ability to compute rate, ratio, and percent, and use skills to analyze budgets and program outcomes
Ability/willingness to work flexible hours
Personal experiences or empathy that demonstrates the ability to relate to those experiencing homelessness and making the transition to housing stability and greater self-sufficiency
Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc
Program, budget, and contract management experience including analytical skills to successfully monitor and manage program budgets and contractual reporting requirements
Extensive knowledge of best practices in the homeless intervention field, i.e. housing first/rapid re-housing, strength-based resiliency model, trauma-informed care, motivational interviewing, etc
Thorough knowledge of social services network and experience developing collaborative partner relationships with community allies
Leadership skills including capacity to set and achieve goals, plan and facilitate meetings and group processes, negotiation and mediation skills, maintain patience and tolerance, tact/diplomacy in stressful situations, integrity and cultural competence, commitment to support diversity, equity, and inclusion, and ability to provide and received constructive feedback, ethics
Professionalism and leadership in maintaining confidentiality with all records, including organizational and individual information, setting appropriate boundaries, knowledge of, and adherence to, applicable laws and regulations
Professional and administrative skills including oral/written communication, listening skills, quality control practices, accuracy and thoroughness, monitoring own work to ensure quality, and the use of office equipment, computer applications and databases
Well-organized, with ability to effectively manage multiple assignments and competing priorities for self and staff
Self-motivated and accountable for work time and other agency resources
Access to reliable personal transportation required, including a DMV record that permits driver to be insured under SHELTER, Inc.'s automobile coverage
Must successfully pass a criminal background check
Must provide TB test clearance
Benefits
18 days of Paid Time Off
15 paid holidays, including your birthday!
100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
Up to $3,000 Tuition Reimbursement a year
403b with SHELTER Inc., matching contribution
Pet Insurance
Employee Assistance Program
Discount Marketplace
Internal growth opportunities
Company
SHELTER, Inc.
At SHELTER, Inc., we believe every child deserves a home.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase