LendingClub · 8 hours ago
Outbound Collections Specialist
Lehi, UT
Full-time
Hybrid
Entry Level
$19/hr - $25/hr
1+ years expLendingClub Corporation is a leading digital marketplace bank in the U.S. seeking an Outbound Collections Specialist to support members through challenging financial decisions. The role involves making outbound collections calls, navigating difficult conversations, and negotiating payment arrangements while contributing to defined KPIs.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
No H1B
Responsibilities
You will work in a fast paced, high-volume environment as you make outbound collections calls on an auto-dialer. About 100 -120 calls daily
You will navigate difficult conversations while needing to overcome objections, influence outcomes, ask clarifying questions, and negotiate payment arrangements
You will listen and seek to understand the member’s goals/needs and tailor specific solutions using LendingClub tools and resources
You can expect to contribute to defined KPIs and results by infusing a human element into our call model
Qualification
Required
1+ year of collections and/or sales experience
High school diploma or GED equivalent required
Ability to thrive in a high-stress environment while navigating emotions of others-mainly customers-in a professional and respectful manner
Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home
Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi) ethernet cord provided
Be comfortable trouble shooting technical issues without in-person IT support
MUST live and work within 75 miles of the LendingClub office hiring this role
While working, it is expected that you are not the primary caregiver to any pets, children or elderly
Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset
Benefits
Generous paid time off
401(k) match up to 4% or $5,000 per year
Wellness program with cash incentives and more!
Onsite gym, locker room, showers and a bike room
Public Café in the building
Light-filled, colorful work-spaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
CapitalG,Foundation CapitalKleiner PerkinsThomvest Ventures,Union Square Ventures
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
Company data provided by crunchbase