Metasys Technologies · 2 hours ago
Customer Support Representative
Coppell, TX
Full-time
Onsite
Entry, Mid Level
$17.25/hr - $22.91/hr
2+ years expMetasys Technologies is seeking a Customer Support Representative to create, develop, and maintain data-driven reports to support business decision-making. The role requires strong analytical skills and technical expertise to ensure order billing accuracy and develop workload balance models.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Develop and maintain reports, dashboards, and create data visualizations using Office application tools such as Excel, Power BI, or similar platforms
Extract, clean, and transform data from multiple sources
Perform data analysis to identify trends, patterns, and actionable insights
Collaborate with cross-functional teams to understand reporting requirements and deliver accurate, timely solutions
Ensure data integrity and accuracy across all reporting outputs
Automate recurring reports and processes to improve efficiency
Provide ad-hoc analysis and support for strategic initiatives
Document processes and maintain reporting standards and best practices
Qualification
Required
Education: Associate's degree Data Analytics, Business Intelligence, or related field
Experience: 2–4 years in reporting, data analytics, or business intelligence roles
Proven Proficiency in Excel (advanced functions, pivot tables, macros)
Experience with Power BI, Tableau, or similar visualization tools
Knowledge of Database builds
Strong ability to interpret data and provide actionable insights
Excellent communication, attention to detail, and problem-solving abilities
Understanding of data governance and compliance
Data Storytelling: Presenting insights clearly to non-technical stakeholders
Report Writing: Creating concise, accurate, and visually appealing reports
Preferred
Bachelor's degree in Data Analytics, Business Intelligence, or related field
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase