Ingersoll Rand · 1 day ago
Technical Support Engineer
Ocala, FL
Full-time
Onsite
Senior Level
5+ years expIngersoll Rand is a technology leader with over 160 years of experience, dedicated to making life better for employees and customers. The Technical Support Engineer will provide post-sales technical support on air product lines, ensuring customer satisfaction and collaboration with service providers and technical teams.
IndustrialTest and Measurement
Responsibilities
Acquire subject matter expertise in assigned air products and maintain expertise
Represent Training and Technical Support on new product development teams
Demonstrated ability to address conflict or opposing opinions and maintain a professional and cooperative temperament with internal and external customers
Provide technical support for the field support organizations (IRCC's and Distribution) and directly to customers as required via phone, emails and customer site visits
Support contact management capability for interaction with channel field technicians in support of resolving complex product and system issues impacting our customers
Provide problem solving in a technical support role
Load repetitive quality / reliability issues into QRMSa
Compile technical bulletins fault trees and troubleshooting guides to ensure field personnel have access to latest updates / reference data. This includes contributing to the Knowledge Base to improve field connectivity and effective troubleshooting, through all mode of multimedia
Communicate with peers, Engineers, Operations and Management to understand product specifications and root causes of issues
Mentor Product Support team members by enhancing the professional and technical skills
Support the development and implementation of “state-of-the –art” practices and technology and solutions to achieve operational excellence and customer support 24/7
Engaged in New Product Development activities such as design and reliability, field trial testing/feedback, field upgrades training / technical support capability of new technology
Participates in the activities of global expertise network leaders to drive TechDirect knowledge management execution; improve technician effectiveness with faster access to solutions and knowledge base
Global Multi-media technical solution authoring and deployment
Occasional delivery of air product technical training to customer centers, distributors, and customers
Perform setup/teardown/storage, troubleshooting, and maintenance of classroom equipment
Qualification
Required
High School Diploma or G.E.D
5+ years of experience working with and troubleshooting industrial equipment
Preferred
EPA 608 certification
Experience with B2B or channel distribution
Experience working with refrigerated dryers and/or desiccant dryers
Benefits
Health care options like medical and prescription plans
Dental and vision coverage
Wellness programs
Life insurance
A robust 401(k) plan
Paid time off
An employee stock grant
Company
Ingersoll Rand
Ingersoll Rand is an industrial manufacturing company that provides mission-critical flow creation and industrial solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.88B2024-05-10Post Ipo Debt· $5.88B
1906-10-11IPO
Leadership Team
Vikram Kini
Senior Vice President, Chief Financial Officer
Andrew Schiesl
Senior Vice President and General Counsel
Recent News
GlobeNewswire
2026-01-22
2026-01-13
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