HealthEdge · 21 hours ago
Program Director, Operational Excellence
United States
Full-time
Remote
Director/Executive
$136K/yr - $200K/yr
8+ years expHealthEdge is seeking a Program Director, Operational Excellence to lead a team within their Operational Excellence function. The role involves driving the execution of operational excellence initiatives and managing complex programs to ensure measurable improvements in cost, quality, and efficiency across BPaaS operations.
Enterprise SoftwareHealth CareProduct DesignSoftware
Responsibilities
Lead execution of operational excellence initiatives across one or more vertical (Enrollment, Claims, Call Center, etc) functions for BPaaS customers
Manage program planning and delivery, including timelines, resource allocation, and stakeholder communication
Conduct operational assessments and partner with functional leaders to identify inefficiencies and improvement opportunities
Perform root cause analysis and develop actionable recommendations for process optimization
Develop and maintain program dashboards to track KPIs, cost savings, and efficiency gains
Coordinate cross-functional teams to implement process improvements, automation, and workflow optimization
Ensure standardization of processes and best practices across customer accounts
Collaborate with technology teams to support automation initiatives (RPA, AI/ML)
Prepare business cases and ROI analyses for proposed initiatives
Drive change management efforts to ensure adoption and sustainability of improvements
Facilitate governance processes, including regular review cadences and escalation protocols
Communicate program progress and outcomes to executive stakeholders and clients
Mentor and develop team members within the operational excellence function
Qualification
Required
8+ years of experience in operational excellence, process improvement, or direct operational management
3+ years of leadership experience managing complex programs or initiatives
Deep expertise in BPaaS operations, especially in healthcare enrollment, claims processing, or contact center environments
Proven ability to deliver measurable improvements in cost, quality, and efficiency
Excellent program management, analytical, and stakeholder engagement skills
Bachelor's degree required
Preferred
Lean Six Sigma, PMP certification, or direct process improvement experience
Company
HealthEdge
HealthEdge Software offers benefits administration and care management software solutions.
1001-5000 employees
H1B Sponsorship
HealthEdge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (45)
2024 (37)
2023 (35)
2022 (56)
2021 (35)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$97.78MKey Investors
MedicaOaktree Specialty LendingPsilos Group
2025-04-08Acquired
2020-03-09Private Equity
2017-07-14Series Unknown· $34M
Leadership Team
A
Alex Saltzman
Chief of Staff to the CEO & Senior Vice President of Corporate Development
Kevin Adams
Chief Executive Officer
Recent News
2025-12-06
Precedence Research
2025-11-21
Company data provided by crunchbase