Bar Harbor Bank & Trust · 6 hours ago
Account Resolution Specialist
Newport, New Hampshire, United States
Full-time
Onsite
New Grad, Entry LevelBar Harbor Bank & Trust is an independent community banking organization committed to helping its customers achieve their financial hopes and dreams. They are seeking an Account Resolution Specialist to manage the collection of past due loan payments and assist customers with delinquency resolution. The role involves coordinating with various departments, ensuring compliance with federal regulations, and maintaining a professional image during the collection process.
FinanceFinancial Services
Responsibilities
Handle the collection of past due loan payments, to include:
Timely and accurate mailing of all types of collection letters according to timeline specified in the Managed Assets Department’s written procedures and secondary market guidelines, including the general collection letters, default letters, repossession-warning letters, invade letters and special escrow arrangement letters
Timely collection calls to customers according to timeline specified in the Managed Assets Department’s written procedures and secondary market guidelines
Accurate update of the collection notes made for all customer contact (or attempt to contact) in the JHA system’s collection messages
Timely collection calls to our credit card customers
Provide charge off recommendations when consumer accounts each 120 days of delinquency
Process right of setoff when applicable
Coordinate with Branch Managers, various departments and other personnel as needed to facilitate customer collections
Assist customers with delinquency resolution, including payment disputes, alternative payment arrangements, escrow arrangements and consumer loan extension agreements, including the monitoring of and follow-up with customers to ensure adherence to agree upon payment plan
Ensure continuation of a professional image for good customer relations during the collection process. Ensure all telephone calls to borrowers are handled with respect and courtesy and in compliance with the Managed Assets Department’s written procedures
Attempt to locate borrowers through various skip tracing techniques
Contact customers whose checking accounts are overdrawn. Discuss plan to bring the checking account to a positive balance. Recommend Fresh Start, if appropriate
During the collection process, determine reason(s) for delinquency by gathering information from customers, including financial information, monthly obligations, and any other information that would enable the Managed Assets department personnel help the borrower cure the delinquency
Assist with property inspections as required and in accordance with secondary market guidelines. Ensure accurate notation of findings in JHA collection system and in accordance with Freddie Mac’s Electronic Delinquency Reporting requirements
Assist with various servicing activities for seriously delinquent accounts, including placing properties on force-placed insurance, processing mortgage insurance claims, ordering appraisals, ordering credit reports and making sure properties are secure, maintained as required and winterized if necessary, until sold
Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors
Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures
Perform other duties as requested
Qualification
Required
Minimum of a high school degree or the equivalent
Strong Computer skills
Strong oral and written communication skills
Exceptional customer relations, negotiation and decision-making skills
Ability to multitask in a high volume fast-paced
Strong analytical skills and math skills
Accuracy in recording details
Knowledge of loan collecting rules and regulations
Knowledge of and adherence to: Fair Credit Reporting Act guidelines, Secondary Market Investor guidelines, and Mortgage Insurance company guidelines
Knowledge of bankruptcy laws and procedures
Knowledge of foreclosure laws and procedures for properties located in New Hampshire, Maine and Vermont
Benefits
Competitive pay
Referral incentives
An employee stock purchase plan
Medical/dental/vision/life insurance plans
Paid holidays
401(k) plan
Paid time off
A wellness program
Continuing education benefits
Company
Bar Harbor Bank & Trust
Bar Harbor Bank & Trust is a banking firm that offers banking, loan, and financial services in Maine.
Founded in 1887
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Curtis Simard
President & CEO
Christopher Rugullies
Senior Vice President - Regional Relationship Manager
Recent News
2025-11-08
2025-10-03
2025-09-04
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