America's Choice Insurance Partners · 19 hours ago
IT Help Desk Technician
US-MI-Wixom
Full-time
Onsite
Entry, Mid Level
2+ years expGeneral RV Center is the Nation’s Largest Family-Owned RV Dealer, with a commitment to family values and a passion for the RV lifestyle. They are seeking an IT Help Desk Technician to serve as the initial point of contact for troubleshooting IT-related problems, manage tickets, provide support, and assist with hardware and software issues.
Auto InsuranceFinancial ServicesInsuranceProperty Insurance
Responsibilities
Serves as an initial point of contact for troubleshooting IT related problems including hardware, software, network, and printer issues
Manage and update tickets
Escalate issues/tickets to upper level Help Desk
Provide support in person, over the phone, and using remote control helpdesk software
Install, configure, deploy, and troubleshoot PC's
Other duties assigned by management
Qualification
Required
2-4 years' of help desk experience
Windows 10
Microsoft Office 2010 + (Word, Excel, and Outlook)
Strong Hardware Skills (PC, Notebook, mobile devices)
Windows Network troubleshooting
Excellent communication skills
Excellent problem solving skills
Customer service oriented
Must be able to lift at least 50 lbs and crawl under desks if necessary
Must have reliable transportation
Some seasonal local and over night travel may be required
Preferred
iOS and Android knowledge
A+ and or Network+ Certification
Benefits
Medical
Dental
Vision
Life insurance options
Paid vacations
401k with company matching
Company
America's Choice Insurance Partners
America's Choice Insurance Partners is an independent insurance agency offering a variety of coverage options.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase