Quarterhill Inc. · 1 day ago
ITS Field Technician
Idaho, United States
Full-time
Onsite
New Grad, Entry Level
$57K/yr - $67K/yrQuarterhill Inc. is seeking an ITS Field Service Technician to provide outstanding customer service and technical solutions in a team environment. The technician will be responsible for installing and repairing Intelligent Transportation Systems for various clients throughout the US, while also maintaining client relations and adhering to safety and quality policies.
Computer Software
Responsibilities
Maintain client relations by communicating with and training customers on the use of deployed systems
Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues
Provide unparalleled solutions-based service excellence during all interactions with others
Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool)
Assist in the installation and integration of new and replacement equipment as required
Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu
Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts
Post-installation drawing and specification reviews for site compliance verifications and corrections may be required
Adhere to Corporate safety and quality policies
Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule
Supervision of in-road and roadside civil construction activities
Supervise subcontractors to ensure installations, repairs and service are performed in accordance with Quarterhill standards
Qualification
Required
Degree, Diploma or Certificate in electronics technology and/or equivalent work experience
Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrench
Must possess a valid passport and be able to travel throughout the region
Have a valid Drivers' License with a clean driving record, this is a condition of employment
Required to pass a DOT Medical exam bi-annually
General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment
Ability to work with Microsoft Office 365 (Excel, Word, Outlook, Teams etc.)
Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade
Excellent work record of self-motivation, judgment, productivity, and safety
Ability to work with minimal supervision in a demanding environment
Excellent verbal and written communication skills
Strong customer service skills
Self-motivated with good organization and time management skills
Ability to lift 65 lbs
Work outdoors, in all weather for extended periods of time
Benefits
Paid days off (i.e. vacation, sick days, bereavement leave)
Health and Dental plans
Retirement plans
Employee and Family Assistance Program (EFAP)
Employee referral program
Employee Stock Purchase Program (ESPP)
Company
Quarterhill Inc.
Driving the future of transportation further, faster, smarter.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase