iStaff · 13 hours ago
Telecommunications Architect
Atlanta, GA
Full-time
Hybrid
Senior Level
$150K/yr - $160K/yr
7+ years expiStaff is seeking a highly experienced IT Telecom Architect to lead the strategy, design, and delivery of enterprise-scale CCaaS and omni-channel communications platforms. This role is responsible for modernizing legacy environments and driving innovation across various customer interaction channels.
RecruitingStaffing Agency
Responsibilities
Lead architecture, strategy, and implementation of enterprise CCaaS and omni-channel platforms
Drive modernization efforts from legacy telecom/contact center systems to cloud-based solutions
Own cloud and hybrid telecom architecture across voice, chat, and digital channels
Design and oversee complex integrations between CCaaS platforms, CRM systems, analytics tools, and enterprise infrastructure
Act as senior technical authority, setting architectural standards and best practices
Mentor and guide telecom and contact center engineering teams
Partner with cross-functional stakeholders to align technology strategy with business goals
Define and evolve long-term technology roadmap, analytics, and reporting capabilities
Qualification
Required
7–10+ years of enterprise-level CCaaS and omni-channel architecture experience
Proven experience designing and leading implementations across voice, chat, and digital channels
Hands-on expertise with platforms such as Genesys, NICE CXone, Five9, Amazon Connect, Teams Phone, or similar
Strong background in cloud and hybrid telecom architectures (Azure and/or AWS)
Experience leading migrations from legacy systems to modern CCaaS and unified communications platforms
Deep knowledge of SIP/VoIP, SBCs, carrier services, and telecom integrations
Demonstrated technical leadership, including mentoring engineers and setting architectural standards
Preferred
IVR and IVA experience with a strong focus on AI, NLP, and automation
Background in advanced systems design and large-scale integrations
Experience using AI to enhance customer experience and operational efficiency
Company
iStaff
iStaff is custom search recruiting firm, founded in 1995 that specializes in exceeding the hiring expectations of IT businesses.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jason Smith
Chief Executive Officer
Company data provided by crunchbase