Caesars Entertainment · 8 hours ago
Payment Escalation Specialist I
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
0+ years expCaesars Entertainment is a leading gaming company known for its commitment to delivering legendary service and creating unforgettable customer experiences. They are seeking a Payment Escalation Specialist I to investigate and resolve customer issues, collaborate with Customer Support Managers, and maintain effective communication across the team.
Food and Beverage
Responsibilities
Work within strict SLAs to investigate and resolve customer issues professionally and efficiently
Partner with Customer Support Managers to review data, trends, and opportunities for service improvement
Build strong working relationships with colleagues across all levels of the organization
Resolve customer disputes in alignment with House Rules, collaborating with line managers when needed
Support administrative tasks within the team
Perform additional duties contributing to Customer Support operations as assigned
Maintain effective communication channels across the Customer Support team
Help promote a fun, consistent, and engaging work environment
Qualification
Required
Minimum 6 months Customer Support experience required
Excellent written and verbal communication skills
Availability to work nights, weekends, and holidays
Ability to multitask and deliver quick, effective service
Calm and patient approach to complaints and difficult situations
High standards of professionalism, initiative, and proactivity
Flexibility to adapt to different tasks and follow procedures accurately
Strong personal drive and enthusiasm for development
Ability to work independently with minimal supervision
Confidence in assessing situations and making informed decisions
Strong prioritization and organizational skills
Ability to obtain work authorization and any required regulatory licensing
Must successfully complete a background check and drug screen
Must be able to sit for extended periods
Must be able to type and speak on the phone for extended periods
Regular in-office attendance required
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase