Scalence L.L.C. · 9 hours ago
Information Technology - Application Development - Digital Enablement Manager – ServiceNow Modernization
United States
Full-time
Remote
Senior Level
$60/hr - $65/hr
5+ years expScalence L.L.C. is seeking a Digital Enablement Manager – ServiceNow Modernization to lead modernization initiatives for ServiceNow. The role involves overseeing digital enablement activities, coordinating with various teams, and designing training programs to ensure successful platform adoption.
Information Technology & Services
Responsibilities
Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows
Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption
Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation
Develop and execute communication strategies to drive awareness and adoption across impacted user groups
Maintain compliance with brand and governance standards while managing all enablement and OCM materials
Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows
Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps
Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes
Act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment
Qualification
Required
Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives
Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management)
Experience leading modernization or migration efforts within a large enterprise environment
Ability to create compelling communications and educational content
Project management experience with ability to manage multiple concurrent workstreams
Strong written, verbal, and presentation skills
Ability to engage and influence stakeholders at all organizational levels
Preferred
Bachelor's degree preferred but not required
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase