The Wonderful Company · 2 hours ago
Desktop Support Engineer I
Mission, TX
Full-time
Onsite
Entry Level
1+ years expThe Wonderful Company is a privately held company dedicated to harvesting health around the world through its iconic consumer brands. They are seeking a Desktop Support Engineer I to serve as the front-line support for employees, providing technical assistance and ensuring smooth operation of IT systems.
AgricultureFood and Beverage
Responsibilities
Install, configure, and troubleshoot software applications, including antivirus, firewall, and anti-spyware solutions
Configure, troubleshoot, and repair information systems hardware to ensure reliable operation of computers and related equipment across the organization
Diagnose and resolve hardware failures; coordinate with vendors for repairs and replacements as needed
Perform computer moves, adds, and changes (MACs)
Reload and image operating systems
Install and configure software in accordance with The Wonderful Company’s information systems policies and procedures
Assist with network administration tasks, including new user setup and removal, Active Directory moves, adds, and changes, and general Windows troubleshooting
Provide printer support, including setup, moves, configuration changes, and toner/ink supply management
Support mobile device management (MDM)
Troubleshoot, configure, and support handheld barcode scanners
Serve as the primary point of contact for helpdesk calls
Serve as the primary point of contact for chat-based technical support
Qualification
Required
Associate's degree or degree from technical trade school, plus 1-2 years of experience in related field, or an equivalent combination of education and experience
Working knowledge of Microsoft Products - Word, Excel, Access, Outlook, PowerPoint, etc
Strong interpersonal skills with the ability to interact and communicate with employees at all levels
Sensitivity to cultural and bilingual considerations in a diverse work environment
Superior customer service skills with a user-focused mindset
Excellent written and verbal communication skills
Strong organizational and time management abilities
Ability to work independently, think creatively, and perform effectively under pressure and tight timelines
Preferred
A+ Certification preferred
Experience with Oracle systems is a plus
Benefits
Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future
24/7 online physician consultations
Virtual mental health resources
Life coaching
Engaging employee community groups
Cash rewards for healthy habits and fitness reimbursements
Library of on-demand fitness videos
Career Advancement Opportunities
Focused Learning and Development
Empowering Mentorship Program
Continuous Improvement Training
Giving Back to the Community
Company
The Wonderful Company
The Wonderful Company grow, harvest, bottle, package, and market a diverse range of healthy products,
5001-10000 employees
H1B Sponsorship
The Wonderful Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (19)
2023 (14)
2022 (24)
2021 (14)
2020 (15)
Funding
Current Stage
Late StageLeadership Team
J
Jordan Weiss
Executive Vice President and Chief Tax Officer
Amy Snow
Chief Research Officer & Chief of Staff
Recent News
MarketsandMarkets Research Pvt. Ltd.
2025-10-29
2025-10-23
Company data provided by crunchbase