BHS Corrugated Maschinen- und Anlagen GmbH · 15 hours ago
Customer Support Representative
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expBHS Corrugated North America is seeking a Customer Support Representative to act as the primary point of contact for customer inquiries and escalations. This mid-level role requires ownership, strong judgment, and the ability to manage complex situations independently from intake through resolution.
ConstructionDigital SignageIndustrial ManufacturingManufacturingMechanical Engineering
Responsibilities
Own customer cases from first contact through final resolution
Serve as the primary contact for high-priority or time-sensitive issues
Communicate clearly during investigations, downtime events, and escalations
Triage and prioritize issues based on urgency and production impact
Lead first-level escalations and coordinate with service, parts, and technical teams
Maintain accurate, detailed case documentation within CRM/ERP systems
Identify recurring issues and share trends to support continuous improvement
Qualification
Required
3+ years of customer service, coordination, or support experience
Experience owning cases or tickets end-to-end
Familiarity with CRM/ERP tools (Dynamics, SAP, Salesforce, or similar)
Ability to participate in up to 25% on-call rotation
Preferred
Manufacturing, industrial, logistics, or technical environment preferred
Corrugated industry experience and bilingual skills are a plus
Company
BHS Corrugated Maschinen- und Anlagen GmbH
BHS Corrugated – the world´s leading provider of solutions for the corrugated industry BHS Corrugated is the global market leader for corrugators with 2,200 employees, in more than 20 countries, with a market share of around 50%.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Marc Ganserer
Unit Head - Information Design & Business Partnering
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