Truist · 1 day ago
Foreclosure Case Management Lead
Richmond, VA
Full-time
Onsite
Mid, Senior Level
2+ years expTruist Bank is seeking a Foreclosure Case Management Lead to oversee the foreclosure process and provide exceptional client service. The role involves managing delinquent accounts, mentoring teammates, and ensuring compliance with policies and regulations.
BankingFinanceFinancial Services
Responsibilities
Participate in foreclosure process such as attorney referrals or equity analysis as needed based on vacancy, specific events, and seasonality
Handle escalated complaints pertaining to inquiries, foreclosures, reinstatements, vendor inquiries and other scenarios that require special handling
Execute on quality and error reviews to ensure compliance with policies and regulations. Assist coaching teammates on their individual results monthly. Mentor teammates in business processes to promote the optimal level of execution
Manage efforts of teammates to ensure assigned accounts are worked based upon individual goals and objectives, e.g., process minimum accounts per day, process work states daily, meet assigned timelines
Consistently achieve performance expectations for assigned accounts based upon individual goals and objectives, e.g., process minimum accounts per day, process work states daily, meet assigned timelines
Responsible for exercising good and professional judgement in handling more difficult problem accounts. May include exceptionally complex or multiple products, systems, delinquency or charged off accounts
Provide ongoing training and feedback to teammates to ensure accounts are processed according to company standards. Ensure teammates are processing accounts according to established time frames to reduce levels of delinquency, foreclosures issues, and loan losses
Responsible for reviewing charge-off, fee approvals and invoices, credit bureau coding. Attend vendor management oversite meetings
Assist Manager analyzing production reports, including maintaining monthly Key Performance Indicator (KPI) reports for assigned teammates
Support client and vendor communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations
Support execution of defined foreclosure controls and system testing
Qualification
Required
High school graduate
Two to four years of foreclosure and/or supervisory experience
Excellent verbal and written communication skills
Excellent decision-making and problem-solving skills in routine and non-routine situations
Excellent time management and organizational skills
Exhibit leadership skills
Strong understanding of systems utilized in foreclosure process
Excellent understanding of internal processes and regulatory requirements surrounding collections
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Preferred
Bachelor's degree in a business-related field
Previous leadership experience
Excellent knowledge of all collection policies, procedures and processes; knowledgeable of collection practices and federal/state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)
Benefits
Medical
Dental
Vision
Life insurance
Disability
Accidental death and dismemberment
Tax-preferred savings accounts
401k plan
Vacation
Sick days
Paid holidays
Defined benefit pension plan
Restricted stock units
Deferred compensation plan
Company
Truist
Truist is the sixth-largest commercial bank in the U.S.
10001+ employees
H1B Sponsorship
Truist has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (313)
2024 (247)
2023 (288)
2022 (275)
2021 (278)
2020 (270)
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-01Seed
Leadership Team
Michael Maguire
Chief Financial Officer
James Cordovana
SVP of Cloud Security Enterprise Architect
Recent News
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