Nordstrom · 10 hours ago
Site Reliability Engineer 1 - Network Engineer (Onsite - Seattle, WA)
Seattle, WA
Full-time
Onsite
Entry, Mid Level
$104K/yr - $162K/yr
1+ years expNordstrom Technology seeks an exceptional Site Reliability Engineer with deep networking expertise to join our Nordstrom Operations Center (NOC) team. This role involves maintaining monitoring of application services and critical network infrastructure, ensuring the health and reliability of Nordstrom's retail operations through proactive monitoring and incident response.
E-CommerceFashionRetail
Responsibilities
Maintain real-time monitoring across application services, network infrastructure, and business KPIs (site visitors, order flow, revenue-impacting metrics)
Participate in 24/7 on-call rotations, responding to PagerDuty alerts and managing incidents through ServiceNow workflows
Lead P1/P2 incident troubleshooting, coordinating with engineering teams and vendors to restore service rapidly
Perform real-time network diagnostics and performance testing during active incidents
Monitor and troubleshoot routers, switches, firewalls, load balancers, wireless systems, and SD-WAN solutions
Analyze network performance, identify bottlenecks, and recommend optimization strategies
Investigate connectivity issues, VLAN configurations, routing problems, and security events
Coordinate with network engineering during changes, maintenance windows, and infrastructure upgrades
Maintain visibility into multi-vendor cloud environments (AWS, Azure) and cloud networking architectures
Conduct deep technical investigations focusing on credential expirations, service account failures, authentication incidents, and cascading failures
Document findings in detailed RCA reports with actionable remediation steps
Build and refine monitoring dashboards to improve Mean Time to Detect (MTTD) and Mean Time to Mitigate (MTTM)
Contribute to AI-driven incident detection and automated response initiatives, building autonomous monitoring and remediation capabilities
Develop scripts and automation to remediate common incidents, reduce manual toil, and accelerate response workflows
Create automated health checks and build integrations between monitoring platforms (New Relic, PagerDuty, ServiceNow, Jira)
Enhance monitoring, logging, and alerting using New Relic or similar platforms
Track operational metrics (MTTD, MTTM, incident trends) and build executive-level dashboards
Support SLO/SLI definition and tracking for critical services and network infrastructure
Collaborate with teams to improve fault tolerance, redundancy, and disaster recovery
Work closely with software engineering, infrastructure, and network teams to improve operational readiness
Communicate effectively with stakeholders at all levels during incidents and post-incident reviews
Contribute to NOC optimization including shift scheduling and process improvements
Qualification
Required
Strong understanding of TCP/IP, OSI model, routing protocols (BGP, OSPF), and switching technologies
Experience troubleshooting network connectivity, packet loss, latency, and performance issues
Proficiency with network monitoring tools and packet analysis (Wireshark, tcpdump, NetFlow/sFlow)
Knowledge of DNS, DHCP, VLANs, VPNs, firewalls, load balancers, and network security
Hands-on experience with MIST or Aurba wireless management or similar enterprise wireless platforms
Deep understanding with Juniper Networks routing and switching platforms
1-3+ years in site reliability engineering, NOC operations, or similar roles (flexible based on networking depth)
Proficiency with New Relic or similar enterprise monitoring platforms
Strong cloud platform experience (AWS, Azure) and cloud networking concepts
Hands-on containerization and orchestration experience (Docker, Kubernetes/NSK)
Familiarity with Kafka streaming platforms and CI/CD pipelines
Proficiency in Python, Go, Bash, or PowerShell for automation and troubleshooting
Experience with REST APIs and system integrations
Proven track record managing P1/P2 incidents in 24/7 production environments
Experience with PagerDuty, ServiceNow, and Jira
Strong analytical skills diagnosing complex, multi-layered technical issues under pressure
Root cause analysis experience with detailed technical documentation
Preferred
Bachelor's degree in computer science, engineering, networking, or equivalent degree
Network or Security certifications (CCNA/CCNP, PCNSA/PCNSE, or equivalent)
Retail/e-commerce experience with POS systems understanding
Interest in AI/ML applications in operations, anomaly detection, or automated incident response
Experience with vendor management and multi-vendor incident coordination
Security operations and incident response knowledge
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Company
Nordstrom
Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
10001+ employees
H1B Sponsorship
Nordstrom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)
Funding
Current Stage
Public CompanyTotal Funding
$969.45MKey Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M
Leadership Team
Erik Nordstrom
Chief Executive Officer
Alexis DePree
Chief Operating Officer
Recent News
24-7 Press Release Newswire
2026-02-09
2026-02-02
Morningstar.com
2026-02-02
Company data provided by crunchbase