Chase · 10 hours ago
Merchant Services Relationship Manager – Payments – Vice President
8181 Communications Pkwy Bldg A, Plano, TX, 75024, US
Full-time
Onsite
Senior Level, Lead/Staff
$142K/yr - $200K/yr
8+ years expChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. As a Merchant Services Relationship Manager, you will be responsible for managing a portfolio of clients, focusing on retention and growth while providing strategic support for their payment needs.
BankingFinancial Services
Responsibilities
Directs the management of all account relationships within an assigned portfolio, typically through both face-to-face and non-face to face communication channels, written and verbal
Works on negotiating contracts needed to meet retention and consulting goals
Manages an assigned portfolio including regular status reporting and ongoing maintenance of portfolio database system used to measure performance and/or results
Acts as transaction processing consultant for clients providing alternative processing solutions and options. Monitors and analyzes financial consequences of processing methods, and works with clients to minimize their costs in this area
Identifies improvements to existing systems/products, and opportunities for new products and services. Sells value-added products or services to existing accounts
Develops and implements educational programs designed to improve client's transaction processing performance
Works with internal departments to ensure a high level of support for the client. Examples include resolving software, hardware, and policy problems
Manages communications with lines of business partners to ensure a unified account management strategy with client base
Identifies and implements processes to reduce companies operating expense
Traveling will be required to merchant locations nationally
Qualification
Required
8+ years of relationship management or sales experience
Financial and payment industry knowledge and expertise
Knowledge of payment processing industry, acquiring and/or merchant
Demonstrated ability to grow and expand relationships with Fortune 500 caliber clients
Knowledge of computer software systems including word processing, spreadsheets and databases
Strategic view point but also actively engaged in the details to support client needs
Strong communication skills, both verbal and written
Strong time-management skills; ability to multi-task, prioritize, meet dynamic deadlines
Must be able to travel nationally up to 30% annually with the potential for international travel at client's request
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
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