The Timken Company · 15 hours ago
Ops System Strategist & Customer Service Manager
Norton Shores, MI
Full-time
Onsite
Senior Level
5+ years expThe Timken Company is a global technology leader in engineered bearings and industrial motion. They are seeking an Ops System Strategist & Customer Service Manager to optimize their Microsoft Dynamics 365 environment while leading the customer service team and ensuring exceptional customer satisfaction.
Mechanical Or Industrial Engineering
Responsibilities
Administer, configure, and optimize Microsoft Dynamics 365 (Finance, Supply Chain, Sales, Customer Service, Business Central)
Serve as the primary point of contact for system issues, enhancements, and user support across global teams
Translate business requirements into functional system solutions, workflows, reports, dashboards, and security roles
Collaborate with IT, developers, vendors, and Microsoft partners on upgrades, patches, and integrations
Monitor system performance, data integrity, and user adoption
Lead, coach, and develop the customer service team to achieve performance goals
Oversee order processing, manage escalations, and coordinate with production, planning, and logistics to meet customer expectations
Drive continuous improvement initiatives to streamline processes and systems
Qualification
Required
Bachelor's degree in Information Systems, Computer Science, Business, Supply Chain Management, or related field (or equivalent experience)
2–5+ years' experience with Microsoft Dynamics 365; strong functional knowledge of D365 modules
5+ years' customer service experience in a manufacturing or industrial environment
5+ years' people management or team leadership experience
Strong understanding of manufacturing processes, supply chain, and ERP systems
Exceptional problem-solving, communication, and stakeholder management skills
Preferred
D365 certifications
Power Platform experience
SQL knowledge
API/integration familiarity
Benefits
Competitive salary and benefits
Opportunity to work with modern Microsoft technologies
Professional development and certification support
Collaborative and innovative work environment
10 paid holidays per year, paid sick, vacation, maternity/paternity and so much more!
Company
The Timken Company
The Timken Company provides friction management and power transmission solutions for many major market segments.
10001+ employees
H1B Sponsorship
The Timken Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (3)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$652.07M2024-05-16Post Ipo Debt· $652.07M
1978-01-13IPO
Leadership Team
Michael Discenza
Vice President & Chief Financial Officer
A
Ajay Das
Vice President - Strategy and Business Development
Recent News
2026-02-05
2026-02-04
2026-01-07
Company data provided by crunchbase