Choice Translating, Inc. · 9 hours ago
Customer Service Coordinator
United States
Full-time, Part-time
Remote
New Grad, Entry LevelChoice Translating, Inc. is committed to fostering innovation and driving success through effective communication. In this remote Customer Service Coordinator role, you will connect clients and vendors, ensuring clear communication while utilizing strong interpersonal and problem-solving skills to build and maintain successful relationships.
E-LearningSoftwareTranslation Service
Responsibilities
Deliver timely and effective assistance over the phone
Use technology to identify opportunities and barriers and find efficient solutions
Organize work information to ensure accuracy and completeness
Collaborate and work in different capacities as a team and assist with quality assurance
Take the initiative to find creative approaches that make each experience feel personal for all key players
Look for ways to contribute to the ongoing improvement of clients, vendors, and team experience
Track and report key performance metrics
Multilingual candidates: opportunities to provide services such as interpreting, translating, and linguistic support
Proactively recommend and deliver solutions that support company goals
Work closely with international accounts in a variety of industries
Work closely with a diverse, international team
Assist with company strategic initiatives
Proactively promote our brand and services to the broader community
Support strategic initiatives
Support all departments
Qualification
Required
Strong interpersonal skills, including the ability to build rapport and connections with teammates, clients, and vendors
Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
In-progress - university degree or equivalent experience
Enjoys talking with others on the phone and video, including clients and vendors, to build supportive, collaborative, and trusting relationships
Proficient with technology and adapting to a variety of online platforms
Excellent critical thinking and prioritization skills with multiple projects and tasks
Proficiency in using online platforms with regular software updates
Strong written and spoken communication skills in English (additional languages a plus)
Excellent attention to detail
Track record of continuous improvement and proactive actions for personal and professional growth
Ability to understand the needs of clients and convey them to others
Thrives working in a virtual environment
Company
Choice Translating, Inc.
Founded in 1995, Choice Translating leverages industry best practices for quality, world-class project managers, highly trained professional translators and interpreters, and the latest technology to ensure our clients' success in the global economy.
Founded in 1995
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michelle Menard
Founder and President
Company data provided by crunchbase