AdPipe · 1 day ago
Customer Success Manager
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
1+ years expAdPipe is an AI-powered video platform that transforms underused footage into revenue-driving content. They are seeking a Customer Success Manager focused on driving adoption and enablement within dealer and spoke accounts, ensuring that new dealers quickly get up and running and derive measurable value from the platform.
MarketingOnline ForumsSoftwareVideo AdvertisingVideo Editing
Responsibilities
Support a portfolio of dealer and spoke accounts within a hub-and-spoke customer model
Lead onboarding and training for new dealer locations and users
Drive product adoption through enablement sessions, best practices, and ongoing coaching
Serve as the primary point of contact for day-to-day dealer questions and platform support
Monitor usage and engagement, proactively identifying accounts that need additional help
Partner with the Enterprise CSM to align dealer activity with broader customer goals
Help document common workflows, use cases, and training materials to scale enablement
Assist with product updates, feature rollouts, and communication to dealer users
Capture customer feedback and share insights with Product and CX leadership
Qualification
Required
1–3+ years in a customer success, account support, training, or client-facing role
Experience onboarding and supporting multiple small to mid-sized accounts
Strong communication skills with the ability to explain technology clearly and patiently
Highly organized with the ability to manage many dealer relationships at once
Comfortable leading virtual training sessions and user enablement calls
Problem-solver mindset with a focus on helping customers get value quickly
Preferred
Experience working with local marketing teams, franchises, or dealer networks is a plus
Based in Atlanta or open to hybrid work
Benefits
Competitive salary + performance-based bonus
Full benefits and regular travel to engage with enterprise partners
High-ownership environment with a clear path to growth
A front-row seat to building the future of enterprise video
Company
AdPipe
Adpipe is a motion-first marketing platform that personalizes, humanizes, and localizes existing customers' brands.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$21MKey Investors
LGVPAtlanta VenturesAtlanta Ventures,Tom Noonan
2025-09-30Series A· $12M
2023-12-11Series A· $6M
2023-03-01Seed· $3M
Leadership Team
Andrew Levy
CoFounder & CEO
Recent News
2025-10-04
2025-10-01
Company data provided by crunchbase