Azra AI · 1 day ago
Software Support Engineer
Warrington, PA
Full-time
Onsite
Mid Level
3+ years expAzra AI is transforming oncology care by using artificial intelligence to automate cancer registry abstraction and clinical data workflows. They are seeking a Software Support Engineer to operate at the L3 support level, focusing on resolving complex customer and production issues while collaborating closely with engineering and clinical stakeholders.
BiotechnologyArtificial Intelligence (AI)HealthcareSoftwareHealth CareMedicalOncology
Hiring Manager
Ryan King
Responsibilities
Serve as L3 support for complex customer and production issues surfaced through Jira
Debug and resolve production issues across backend services, APIs, and data pipelines
Investigate data discrepancies and integration failures using logs, metrics, and SQL
Work directly with engineering teams to
Identify root causes
Proposes fixes or mitigations
Validate resolutions in lower and production environments
Troubleshoot REST APIs and healthcare data integrations
Analyze application behavior in Kubernetes-based environments running on GCP
Write targeted SQL queries and lightweight scripts to support investigations
Contribute to internal documentation and runbooks as patterns and fixes emerge
Identify recurring issues and partner with engineering to improve system reliability and tooling
Qualification
Required
3+ years of experience in a technical support, SRE, or engineering roles
Strong SQL expertise, including experience with: Google BigQuery, PostgreSQL
Proficiency in Python for data analysis, scripting, and troubleshooting
Experience working with data visualization and BI tools such as: Tableau, Apache Superset
Proven ability to dig into technical and data-driven issues independently
Demonstrated ability to handle multiple priorities and rapidly changing situations
Strong problem-solving skills and attention to detail
Preferred
Experience supporting healthcare and healthcare-adjacent systems
Familiarity with data pipelines, ETL processes, and cloud-based architectures
Experience working in startup or high-growth environments
Understanding of application logs, monitoring tools, and incident response workflows
Familiarity with HL7 and/or FHIR data formats
Company
Azra AI
Azra AI provides a better care experience and better outcomes by quickly analyzing, identifying, and classifying oncology patients.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7.95MKey Investors
FCA Venture Partners,Sopris Capital Associates
2025-01-07Series Unknown· $7.95M
2022-03-10Pre Seed
Leadership Team
Kevin Helms
Chief Revenue Officer (CRO)
Scott Schlesner
Chief Revenue Officer (CRO)
Recent News
2025-08-13
Company data provided by crunchbase