Metasys Technologies · 5 hours ago
Managing Business Consultant
New York, NY
Full-time
Hybrid
Senior Level
$70.29/hr - $75.92/hr
7+ years expMetasys Technologies is a company focused on providing innovative solutions, and they are seeking a Managing Business Consultant specializing in Knowledge Management. The role involves designing and governing KCS-aligned Knowledge Management across ITSM, with a strong emphasis on ServiceNow and operational adoption.
Information ServicesInformation TechnologyManagement ConsultingProfessional ServicesStaffing Agency
Responsibilities
Define and operationalize KCS-aligned KM standards, frameworks, and guardrails across ITSM
Establish knowledge capture, structure, findability, lifecycle management, and ownership models
Embed KM into Incident, Problem, and Change workflows with clear creation and update triggers
Define and enforce 'what goes where' rules across ServiceNow, Confluence, and SharePoint
Partner with ServiceNow architects and developers on taxonomy, metadata, lifecycle workflows, and search relevance
Standardize operational knowledge such as KB articles, runbooks, and procedures with Service Desk and support teams
Enable L0 self-service and AI readiness through clean, structured, governed knowledge and clear success metrics
Define and run federated KM governance, RACI, and leadership review cadence
Define, baseline, and track KM metrics including reuse, search success, deflection, and content decay
Use analytics to drive continuous improvement, adoption, and behavior change
Qualification
Required
7+ years' experience in Knowledge Management, ITSM, Service Desk, or Digital Operations
Hands-on experience with KCS or KCS-aligned KM practices
Proven experience embedding KM into Incident, Problem, and Change workflows
Strong experience with ServiceNow Knowledge and ITSM modules
Deep understanding of knowledge lifecycle management, taxonomy, metadata, and findability
Experience supporting self-service and/or AI-assisted knowledge initiatives
Strong analytical, communication, and stakeholder engagement skills
Comfortable working in complex, evolving transformation environments
Preferred
KCS certification and experience in large, regulated enterprises
Company
Metasys Technologies
Metasys Technologies is a staffing company that provides recruitment assistance.
501-1000 employees
H1B Sponsorship
Metasys Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Arkview Capital
2022-08-01Private Equity
Leadership Team
Romeen Sheth
CEO
Recent News
Company data provided by crunchbase