Cisco · 12 hours ago
Customer Reliability Engineer
Rockville, MD
Full-time
Onsite
Senior Level
$141K/yr - $178K/yr
5+ years expCisco is a leading company in networking, security, and observability solutions for cloud-native infrastructure. They are seeking a Customer Reliability Engineer to engage with customers, ensuring reliable operation of Isovalent networking for Kubernetes and proactively identifying reliability risks.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Interact with customers as the tip of the spear in our CRE team
Adapt best practices of Site Reliability Engineering (SRE) for customer needs
Gain a deep understanding of customer architecture and configurations
Ensure customers can run Isovalent networking for Kubernetes reliably at scale
Work with various stakeholders to provide world-class support and issue resolution
Enhance organizational view into customer health
Take a proactive approach to customer reliability using existing data to identify risks
Qualification
Required
Minimum of 5 years hands-on experience managing and scaling advanced Kubernetes clusters in production environments
Minimum of 2 years of hands-on experience configuring and managing Cisco Nexus switches in production environments
Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
Preferred
At least 2 years of direct experience supporting and engaging with enterprise customers in a technical capacity
Experience resolving issues with Kubernetes and cloud-native technologies at a large production scale
Extensive knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives
Extensive experience with at least one major cloud provider (AWS, Azure, or GCP)
Strong familiarity with standard methodologies in operating system security and their application in cloud-native technologies
Dedication to teamwork through the creation of valuable content for customers and internal team members
Emphasis on using automation technologies for efficiency in handling repetitive tasks
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Flexible vacation time off program
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
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