V-Soft Consulting Group, Inc. · 22 hours ago
Technical Support
Phoenix, AZ
Contract
Onsite
Entry Level
2+ years expV-Soft Consulting Group is a recognized staffing company based in Louisville, KY, currently hiring for a Technical Support role in Phoenix, Arizona. The position involves providing hardware, software, and network help desk support, creating incident tickets, and improving customer service efficiency.
Artificial Intelligence (AI)ConsultingInformation TechnologySoftware
Responsibilities
Create incident and request tickets requiring validation of customer information, and accurate recording of details of issue/request, including customer interaction and actions taken in the division ticketing system
Provide timely hardware, software, voice, and network help desk support to all agency personnel through all means available
Create, update, and review of existing and new knowledge base articles based upon call received
Troubleshoot issues presented by customers using all tools and resources available
Escalate and properly route incidents and requests that cannot be resolved by the Resolution Center/Service Desk
Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Help desk
Be the primary customer contact for status of assigned tickets until the problem is resolved and ticket is closed
Identify trends or patterns in reported issues and update and maintain issues knowledge base as appropriate
Participation in projects to improve customer service, efficiency, and/or productivity of the Resolution Center/Help desk
Qualification
Required
2 years' experience providing technical support in a call center environment
2 years' experience providing hands-on desktop support
Windows Operating Systems
ServiceNow
Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
Google Workspace including Gmail, G-Suite, Drives, etc
Preferred
Advanced technical training (A+, Microsoft, Google, Hardware, Software, customer service)
Benefits
Medical
Dental
Vision
A 401(k) plan
Competitive compensation
Company
V-Soft Consulting Group, Inc.
V-Soft Consulting, an innovative corporation specializing in Information Technology consulting; including staffing, digital, and infrastructure solutions.
1001-5000 employees
H1B Sponsorship
V-Soft Consulting Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (363)
2024 (248)
2023 (272)
2022 (401)
2021 (409)
2020 (460)
Funding
Current Stage
Late StageLeadership Team
Michael Grendi
Chief Financial Officer
Lonnie Gray
Chief Operating Officer
Company data provided by crunchbase