TouchPoint Software · 1 day ago
Research Clerk I
United States
Full-time
Remote
New Grad, Entry Level
0+ years expTouchPoint Software is a leading provider of integrated information and payment management solutions. They are seeking a Research Clerk I to research utility termination warnings, negotiate payment arrangements, and assist vendors with inquiries to prevent service shut-offs.
ElectronicsSoftwareComputer
Responsibilities
Under direct supervision, researches utility termination warnings, potential missing bills, and late fees by reviewing payment history, account posting, and status of check clearing to determine whether further action is required on notices according to department procedures
Contacts utility vendors via telephone to determine reason and amount of balance due. Verifies address and that payment have been applied to proper account
With guidance, negotiates a date extension for receipt of payment or arranges alternative solutions to avoid a client shut off of utility service. In addition, negotiates with the vendor removal of late fees and penalties assessed to the account
Prepares and provides written correspondence via email or fax of copy of check remittance to vendors as deemed necessary to resolve shut off possibility. Request replacement bills from vendor as needed
Processes payment research items such as misapplied and stop payments, reissue checks, and pay now. Responsible for working closely with internal staff and vendors to minimize and correct errors, answers inquires, and resolves bill and account discrepancies
With some supervision, operates the termination research, missing bill, and late fee databases. Organizes daily work within the termination research, missing bill, and late fee databases utilizing department standards and procedures in prioritizing and identifying the most critical research items
Review and contact vendors listed on various late fee reports monthly. Determine which vendor’s late fees should be targeted and contact vendor to request removal charges based on established departmental procedures. Document the results and status of the phone call in the late fee database
Answer vendor hotline and assist vendors with questions on a timely basis, within 2 hours of receipt of call or message
Contact vendors who bill summary and round up/donation invoices and have the clients removed from those specific billing formats. Follow up on outstanding requests to ensure they have been removed
Provides and maintains concise documentation of research, accurate production task time sheets, and updated departmental standards and procedures
Works overtime as required by management
Other duties as assigned by management
Qualification
Required
Ability to effectively communicate both verbally and written and maintain a positive composure
Possess good interpersonal skills
Possess organizational skills in order to handle multiple tasks simultaneously and prioritize work
Ability to operate standard office equipment including, but not limited to, computers, copiers, calculators, and facsimile machines
Ability to perform basic functions in the Microsoft Office suite
Good analytical and problem-solving skills
High school diploma or equivalent required
6 months of previous telephone experience normally acquired working in a customer service or collection position or equivalent work experience
General knowledge of the principles and practices of the utility billing process
Company
TouchPoint Software
TouchPoint Software is a church management system offering membership management, giving, registrations, attendance, check-in, and more.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2017-02-01Acquired
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