Moxie Pest Control · 20 hours ago
Customer Care Expert
Irving, TX, US
Full-time
Onsite
New Grad, Entry Level
$0/hr - $18/hrMoxie Pest Control is a company dedicated to improving the quality of life for their customers, team, and community. They are seeking a Customer Care Expert who is passionate about resolving customer issues efficiently and enhancing the customer experience through effective communication and support.
CommercialCustomer ServiceFacilities Support Services
Responsibilities
Be logged into the telephony system
Handle up to 50+ total calls daily
Respond to SMS, Email and Voicemails from customers
Assist customers with scheduling their standard maintenance
Assist customers with customer service complaints and concerns
Communicate company initiatives to customers (marketing, sales, etc.)
Direct customers to appropriate departments (where applicable)
Participate in cross training within other departments to strengthen skill set
Assist management with non recurring tasks as needed
Customer data entry
Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff
Performs other related duties as assigned
Qualification
Required
Must possess a high school diploma, or equivalent
Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets)
Become an expert at PestRoutes - our CRM
Excellent communication and interpersonal skills
Driven and ambitious individual with a strong desire to succeed
Benefits
Comprehensive medical coverage that covers many common services at no cost or for a low copay
Additional options for dental and vision benefits, life and disability coverage and more
401K Plan
Roth IRA
Long- and Short-term Disability Coverage (Voluntary)
Paid Time Off
Company
Moxie Pest Control
Moxie Pest Control provides commercial pest control services, mosquitoes control services, and termites control services.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Daniel Headrick
Chief Operating Officer
Andrew Moffat
VP of Sales - Partner
Recent News
Business Journals
2024-05-28
Company data provided by crunchbase