Southern Research · 9 hours ago
IT Desktop Support Technologist I
Greater Birmingham, Alabama Area
Full-time
Onsite
Entry Level
3+ years expSouthern Research has been translating science into real-world solutions since 1941. The Desktop Support Technologist I provides day-to-day technical support, configuration, and troubleshooting for users’ endpoint systems, while also participating in IT infrastructure projects and assisting with software evaluations and documentation.
BiotechnologyLife ScienceOncology
No H1B
U.S. Citizen Only
Responsibilities
Primary responsibility is end-user support and customer service. Follow the service desk standard operating procedure of accurately logging and resolving all tickets using ticket-tracking software
Respond to requests for technical assistance in person, via phone, electronically
Troubleshoot, escalate, and resolve issues associated with desktops, laptops, network, printers, remote access and file shares
Assist staff with the installation, configuration and ongoing support of desktop computers, peripheral equipment and software
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensure desktop computers interconnect seamlessly with diverse systems including associated specialized equipment, file servers, email servers and antivirus applications
Use IT support request system to document, prioritize, and track requests
Researching, learning, and evaluating new software and hardware
Documents systems, processes, and procedures
Maintain inventory of equipment
Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources
Track and route problems, requests, and document resolutions. Become familiar with each department and their respective applications. Learn fundamental operations of commonly used software, hardware, and other equipment
Provide support for any new/changed helpdesk process
Perform other duties as may be required by supervisor
Qualification
Required
3+ years' experience in Helpdesk/Desktop Support environment, including the ability to diagnose and resolve technical hardware and software issues
3+ years' experience with installation and support of: Windows OS client, Microsoft Office 365, VPN client, Encryption and Anti-Virus software
Demonstrate knowledge and experience in general IT domains such as network, server, storage, MS Active Directory, etc
Able to respond to calls outside regular business hours when necessary
This position requires US citizenship
Preferred
Associate degree in Computer Science, MIS, Information Technology or related discipline
Experience supporting Apple macOS devices, including setup, troubleshooting, system updates, and application management
Previous customer service experience strongly desired
Overall knowledge on IT hardware and software procurement and renewal processes
Security+ certification (or similar) desired
Benefits
Medical
Dental
Vision
401(k) match
Life insurance
PTO
An employee assistance program
Company
Southern Research
A non-profit biomedical sciences research organization specializing in oncology, infectious disease, and neuroscience.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.89MKey Investors
"US Department of Commerce, Economic Development Administation"U.S. Environmental Protection AgencyUS Department of Energy
2023-11-09Grant· $0.75M
2023-10-23Grant· $0.44M
2019-10-14Grant· $2.8M
Leadership Team
Josh Carpenter
President and CEO
Daniel Ryan
Chief Operating Officer - Venn Labs
Recent News
2026-02-03
EIN Presswire
2025-08-06
Seattle TechFlash
2025-03-14
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