Ultimate Staffing · 1 day ago
Problem Resolution Specialist - Call Center
United States
Full-time
Remote
New Grad, Entry Level
$19/hr - $19/hrUltimate Staffing is seeking a Family Operations Specialist for a well-known education organization. The role involves providing exceptional customer service, resolving issues, and supporting customers throughout their journey in a high-volume call center environment.
ManufacturingHuman ResourcesEmploymentStaffing Agency
Hiring Manager
Stephanie Brossart
Responsibilities
Provide premier customer service by connecting with families, understanding their concerns, and resolving issues with empathy and accuracy
Support billing inquiries, account updates, system navigation, and general program questions
Manage a high volume of inbound calls; also assist families via email and chat
Ask clarifying questions, interpret situations, and determine next steps for successful resolution
Document all interactions thoroughly in the internal ticketing/CRM system
Personalize communication verbally and in writing; follow up to ensure complete resolution
Identify recurring questions or trends and share feedback with leadership
Collaborate with teammates and internal partners to solve complex issues effectively
Build strong relationships with internal departments (e.g., billing, operations, IT) to support smooth customer experiences
Assist employees of partner organizations seeking backup care solutions
Qualification
Required
Strong customer service skills and a genuine desire to help others
Motivated, proactive work style with the ability to adapt quickly
Logical problem-solving abilities and sound judgment
Ability to stay calm, professional, and patient under pressure
Excellent written and verbal communication skills, especially for email and chat
Ability to navigate multiple systems and windows at once
Strong organization, time management, and ability to shift priorities quickly
Team-oriented attitude and willingness to share ideas and improvements
Fully remote; requires reliable high-speed internet and a quiet workspace
Ability to work assigned shifts; some peak-time or seasonal schedule variations may occur
Comfort working in a fast-paced, metrics-driven environment
Must maintain confidentiality and professionalism at all times
Preferred
Prior remote call center experience is a plus
Bilingual (English/Spanish) is a plus
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase