AAA Auto Club Enterprises · 2 days ago
Service Writer
Williamsburg, VA
Full-time
Onsite
Mid Level
3+ years expAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees serving 17 million members. The Service Writer assists the General Manager in supervising automotive repair and customer service activities, ensuring effective quality service and managing the daily activities of Automotive Technicians.
Insurance
Responsibilities
Resolve customers’ complaints (i.e., wait time, part discrepancy/availability, charge of service, discounts)
Authority to refund monies for customer satisfaction
Analyze labor times for technician, making sure correct time is designated to specific technician providing correct payroll figures
Authority to contact any/all contractors for immediate repairs on faulty equipment that may be a workplace hazard
Settle disputes/questions from employees when GM is not available
Decide what products are best for the customer by contacting all vendors, including outside vendors, to determine what is most favorable in the customer’s interest
Determine warranty on labor and parts to efficiently serve the customer
Ordering parts and ensuring maintenance of proper parts inventory
Qualification
Required
High School Diploma or GED required
Minimum 3 years' experience in the Automotive Repair industry
Knowledge of modern automotive technology, including diagnostic and repair practices
Established technical and analytical skills
Professional interpersonal, organizational and customer service skills
Strong professional written and oral communication skills
Moderate computer skills with knowledge of Microsoft Office software products, such as Outlook, Word, Excel and Access and other operations-specific software programs
Preferred
A.S. Degree in automotive technology or certificate of completion from a 2-year automotive program
Supervisory experience preferred
ASE certifications are preferred
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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