Phalen Leadership Academies · 1 day ago
Program Coordinator
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expSkilled US is a nonprofit workforce development organization preparing adults and young people for family-sustaining careers. The Program Coordinator is responsible for supporting daily program operations and ensuring a welcoming experience for participants, partners, and visitors.
Non Profit
Responsibilities
Serve as the first point of contact for participants, visitors, and partners entering the Skilled US building, providing a warm, professional, and student-centered welcome
Assess immediate participant needs and route individuals to the appropriate staff member or service (intake, coaching, instructors, employment support, etc.)
Answer and triage inbound calls, walk-ins, and general inquiries with a solutions-oriented approach
Maintain a clean, organized, and welcoming front office space that reflects Skilled US professionalism and mission
Support the Director, Operations Manager, and Marketing Manager with program-related projects tied to enrollment goals, class operations, participant services, and site readiness
Provide administrative support to instructors as needed, including printing, materials preparation, attendance support, and classroom logistics
Assist with scheduling, meeting coordination, and internal communication related to classes, workshops, and events
Maintain accurate records and documentation to support smooth program delivery and compliance expectations
Provide on-site support for recruitment events, orientations, community enrollment days, and partner engagements
Assist with check-in processes, participant flow, sign-in sheets, room setup, and follow-up coordination
Support the distribution of outreach materials and help ensure staff have what they need for events and presentations
Enter, update, and maintain participant records and service activity tracking in Salesforce with high accuracy and timeliness
Support data collection and basic reporting needs for operations and team visibility
Use Microsoft Office, Google Workspace, and other Skilled US tools to create and manage documents, trackers, schedules, and communications
Utilize technology tools (including ChatGPT and related AI platforms) to support efficient communication drafting, documentation, and workflow support while adhering to confidentiality and data standards
Qualification
Required
2+ years experience in program coordination, administrative support, education/workforce services, or a customer-facing operations role
High proficiency with Salesforce or a comparable CRM system (required)
Strong working knowledge of Microsoft Office and Google Workspace (Docs, Sheets, Calendar, Email)
Comfortable using modern technology tools including ChatGPT/AI support platforms in a professional setting
Excellent organizational skills with the ability to manage multiple priorities under deadlines and changing needs
Strong interpersonal and customer service skills with the ability to remain calm, positive, and solutions-oriented
High attention to detail and commitment to excellence in participant experience, communication, and follow-through
Preferred
Experience supporting adult education, workforce development, or community-based training programs
Experience supporting events, enrollment activities, or intake processes
Familiarity with participant-centered or trauma-informed service environments
Bilingual (preferred but not required)
Company
Phalen Leadership Academies
PLA is a nonprofit school turnaround operator with a network of high quality, tuition-free public and charter schools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Glick Philanthropies
2023-07-05Grant
Leadership Team
Earl Martin Phalen
Founder and CEO
Jonika Smith
Talent Acquisition Partner
Recent News
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