HOLT Industrial Systems · 7 hours ago
Major Account Representative - Product Support (Data Center)
Irving, Texas, United States
Full-time
Onsite
Mid Level
4+ years expHOLT Industrial Systems is seeking a Major Account Representative for Product Support in the Data Center domain. The role focuses on retaining and growing key data center accounts while providing exceptional customer service and collaborating with various departments to enhance customer experience and drive revenue growth.
IndustrialManufacturingRentalWholesale
Responsibilities
Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
Cultivate, manage, and maintain relationships for key customer accounts at all levels within the customer’s organization
Prospecting, developing, and maintaining relationships within the customer’s internal team and key stakeholders
Visit job sites and collaborate with customers acting as a consultant to help them solve problems and succeed in their business
Cultivate, manage, and maintain relationships with supporting dealers to enable execution of commissioning and product support of customer equipment
Collaborates with leadership to identify Enterprise opportunities for revenue gain within customer base and executes said targets
Maintains awareness of customer activity; Serves as the company 'expert' on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience
Performs regular health checks with customers in effort to maintain a robust partnership
Contribute to the development, monitoring, and control of the annual strategic sales forecast; Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts
Collaborates with leadership to perform business reviews of portfolio with the customer to include initiating, completing, analyzing sales related reports/documentation and recommend appropriate corrective action
Assist commissioning project management team by providing technical support and consolidated customer communication
Creates value with safety initiatives in alignment with customers
Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
Performs other duties as assigned
Qualification
Required
Minimum of four years of work-related skill, knowledge, or experience is required
Expert knowledge of electric power generation
Expert knowledge of selling techniques (prospecting, overcoming objections, closing sales)
Proficient with MS Office Word, Excel, Outlook, etc
Understands the implications of new information for both current and future problem-solving and decision-making
Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Exceptional attention to detail
Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets
Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization
First-class organizational, multi-tasking, and time management skills, deadline oriented
Understands written sentences and paragraphs in work related documents and communicates effectively in writing as appropriate for the needs of the audience
Ability to work with all levels of personnel within the organization and customer operations
Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to work independently and within a team in a fast-paced, high volume environment with emphasis on accuracy and timeliness
Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
The ability to listen to and understand information and ideas presented through spoken words and sentences
Extensive driving required; overnight travel required
Valid driver's license
This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc
This role frequently communicates with others, must be able to exchange accurate information in these situations
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions
Frequently works at a fast pace with unscheduled interruptions
Preferred
High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred
Company
HOLT Industrial Systems
HOLT Industrial Systems is a distributor of stationary and portable industrial air compressors.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase