University of Miami · 9 hours ago
Sr. Desktop Support Technician - Central (A)
Coral Gables, FL
Full-time
Onsite
Mid, Senior Level
3+ years expThe University of Miami is a premier research institution and academic health system seeking a full-time Sr. Desktop Support Technician. This role involves providing technical user support to academic and administrative staff, monitoring systems, and ensuring efficient network application status.
Higher Education
Responsibilities
Acts as first point of contact for the problem determination process for desktop and network issues
Organizes and prioritizes support requests
Monitors, administers, tracks, and verifies completion of help desk tickets
Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
Prepares, installs, tests, and certifies any desktop configuration, including any necessary software drivers
Conducts basic troubleshooting for desktop and laptop computers
Performs preventive maintenance, including checking of workstation
Executes PC hardware moves. Loads and configures software at desktop. Verifies software is functional and escalates issues
Decommissions any existing hardware that has been replaced
Completes, updates, and closes service center tickets
Acts as a team lead for troubleshooting, systems backups, archiving, and disaster recovery
Maintains several hardware platform standards and reviews regularly
Records, tracks, and documents problem-solving process, including all successful and unsuccessful decisions made, and actions taken
Maintains repairs and rebuilds desktop computer hardware and printers
Adheres to University and unit-level policies and procedures and safeguards University assets
Oversee the SoA server infrastructure, including the Microsoft Deployment Toolkit (MDT) server/depository and lab licensing server
Design and implement MDT deployment sequences for various operating systems and applications tailored to the needs of the School of Architecture
Administer security protocols and apply updates to lab workstations through Group Policy Objects (GPO) and security groups
Serve as the primary liaison between the School of Architecture IT department and Canon/Pharos, including responsibility for understanding self-printing solutions infrastructure—such as configurations, servers, and devices—to facilitate troubleshooting and ongoing enhancements
Deliver tier-2 support to over 150 employees and limited express support to more than 600 students. Technology services span six buildings, encompassing four labs, four classrooms, and multiple multi-purpose event spaces and studios
Qualification
Required
High school diploma or equivalent
Minimum 3 years of relevant experience
Skill in completing assignments accurately and with attention to detail
Ability to analyze, organize and prioritize work under pressure while meeting deadlines
Ability to process and handle confidential information with discretion
Ability to work evenings, nights, and weekends as necessary
Commitment to the University's core values
Ability to work independently and/or in a collaborative environment
Proficiency in computer software (i.e. Microsoft Office)
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
Seattle TechFlash
2023-11-22
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