iManage · 8 hours ago
Technical Support Engineer
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$54K/yr - $82K/yriManage is dedicated to Making Knowledge Work™ and is seeking a Technical Support Engineer. In this role, you will analyze, diagnose, and resolve software and configuration issues while collaborating with internal teams to ensure client success.
AppsiOSSoftwareVideo
Responsibilities
Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
Developing and maintaining a deep technical knowledge of our iManage product suite
Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
Proactively assisting customers and internal teams to avoid or reduce problem occurrence
Qualification
Required
A Bachelor's degree in Computer Science or Information Technology
An advanced Knowledge of mobile connectivity solutions including Apple iOS application
The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
A working knowledge of SQL database technologies
Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
MCSE, MCP or MCSA certification
Benefits
Health/vision/dental/life insurance
401k matching
Performance bonuses
Flexible working environment
Generous PTO
Unlimited sick days
Enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave
Flexible time off policy
Multiple company wellness days
Free access to the Healthy Minds app for mindfulness, meditation and more
Company
iManage
iManage provides work product management solutions.
Founded in 1995
1001-5000 employees
H1B Sponsorship
iManage has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (16)
2023 (18)
2022 (18)
2021 (20)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Bain Capital Tech Opportunities
2023-04-11Series Unknown
2003-08-18Acquired
1998-01-01Series Unknown
Leadership Team
Mohit Mutreja
Chief Technology Officer
Arvind Agarwal
Vice President Of Engineering
Recent News
2026-01-16
New Enterprise Associates
2026-01-03
Company data provided by crunchbase