Viventium · 11 hours ago
Implementation Coordinator
United States
Full-time
Remote
Entry Level
$60K/yr - $65K/yr
1+ years expViventium Software Inc. is a SaaS-based human capital management solution that provides a remarkable user experience and award-winning software. The Implementation Coordinator will support the Payroll and Tax Implementation Teams, ensuring accurate and timely setup of new client accounts and maintaining established standards of quality and accuracy.
Cloud ManagementSoftware
Responsibilities
Manages the collection and review of new client paperwork for proper format and completion to ensure the integrity of the intake process is upheld
Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Clients, Implementation and/or Tax partners) to resolve as needed (i.e., resource coordination)
Conducts introductory client calls to welcome them into Implementation and schedule project kick-off calls (i.e., Lauch Calls)
Conducts phased data migration from client’s previous payroll vendor followed by skilled manipulation in Excel utilizing v-lookups, string/text formatting, if/then statements, and truncation/combination techniques
Executes comprehensive analysis ensuring completion and accuracy of submitted new client data
Manages the new client setup process, includes building new client account/division framework, configuration of Viventium system, billing profile setup & recording of manual charges, reviews & qualifies new client setup agreements (i.e., general intake agreements, tax & banking verification documents, billing details, etc., completing system imports of sensitive client data accurately and timely while maintaining integrity within our intake and setup processes
Identifies possible errors in new client paperwork, effectively communicates and/or escalates to the appropriate team members (i.e., Implementation Specialists and/or Tax Implementation partners) to resolve as needed (i.e., resource coordination)
Independently manages and tracks onboarding setup process across relevant internal and propriety systems and maintaining system data for accuracy
Liaise with Sales to identify potential No-Start risks (i.e., lack of engagement, unresponsive, etc.) and support backlog/changeover management
Maintains new client information within proprietary systems in accordance with internal documented procedures
Completes YTD data conversions using tools like Altair Monarch Data Prep Studio, pre-built Excel macro files, etc
Ability to collaborate cross-functionally and support relevant internal teams (Tax, Implementation, etc.) while maintaining positive working relationships
Uses prior USA payroll tax knowledge to support the Payroll Implementation team and, clients alike, by providing fact-based guidance
Prioritizes workload to achieve both client (external) and internal deadlines
Exercises administrative judgment and assumes responsibility for decisions, consequences, and results that may impact costs, and/or quality of service
Enters new client information in the system according to documented procedures
Collaborates and supports teammates maintaining a positive work relationship
Maintains strict confidentiality of sensitive client data
Participates in special projects and department initiatives as requested
Attends required in person meetings and/or trainings, as needed
Qualification
Required
1+ year of experience in a similar role within Payroll/HCM industry experience
Excellent verbal and written communication skills
Ability to handle multiple account setups at one time
Excellent attention to detail, time management, organization and prioritization skills
Strong sense of ownership and results oriented
Troubleshooting and problem-solving experience
Ability to handle escalations with minimal to no supervision
Motivated team player with ability to work on simultaneous projects with minimal supervision
Excellent project management skills
Strong sense of ownership and results oriented
Strategic thinker with ability to understanding and communicate client requirements and find corresponding solutions
Proficiency in Microsoft Office Suite (Specifically Outlook, Word, Excel)
Demonstrate working knowledge of compliance standards relating to payroll & tax setup configuration and requirements
Preferred
Data import experience
A strong proficiency in Microsoft Excel
Company
Viventium
Viventium operates as a cloud-based HCM solution software firm.
201-500 employees
H1B Sponsorship
Viventium has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$5MKey Investors
LLR Partners
2023-02-07Private Equity
2019-10-15Private Equity
2018-07-01Private Equity· $5M
Leadership Team
Julieann Esper Rainville
Interim Chief Executive Officer
Howie Goldspiel
Chief Operating Officer
Recent News
FinSMEs
2026-02-06
EIN Presswire
2026-01-20
Company data provided by crunchbase