Public Media Management - PMM · 22 hours ago
Engineering Operations Manager
Boston, MA
Full-time
Onsite
Senior Level
5+ years expPublic Media Management (PMM) is a leader in utilizing cloud technology for broadcasting services. The Engineering Operations Manager will lead the reliability and lifecycle management of technical systems for broadcast and streaming operations, serving as the primary escalation point for technical issues and managing engineering projects.
Broadcast Media
Responsibilities
Serve as the primary engineering escalation point for NOC Supervisors
Lead triage and resolution of technical issues impacting broadcast and streaming systems
Coordinate response during live or high-impact system failures
Escalate strategic or unresolved issues to senior leadership with clear recommendations
Own planning and execution of technical maintenance events
Oversee patching, firmware updates, system upgrades, and infrastructure improvements
Maintain documentation, configuration standards, and change management processes
Conduct post-incident reviews and implement corrective measures
Manage engineering projects from planning through deployment
Coordinate new station launches, system integrations, platform upgrades, and infrastructure expansions
Track timelines, milestones, and cross-functional dependencies
Ensure operational readiness before go-live
Act as primary liaison for broadcast, networking, and IT vendors
Coordinate diagnostics and root cause investigations with external partners
Track vendor SLAs and performance
Ensure vendor-delivered systems meet operational standards
Oversee equipment retrieval, storage, and inventory tracking
Manage hardware lifecycle planning and end-of-life risk
Maintain accurate infrastructure and asset records
Evaluate new technologies and services
Recommend infrastructure improvements based on operational data
Identify recurring issues and drive process improvements
Qualification
Required
5+ years of experience in broadcast, streaming, or technical infrastructure operations
Strong understanding of video encoding, playout/automation systems, and distribution workflows
Working knowledge of networking fundamentals (routing, switching, firewalls)
Experience managing technical vendors and consultants
Proven ability to operate in live, high-availability environments
Strong documentation and organizational skills
Calm, structured decision-making under pressure
Preferred
Experience with OTT/FAST channel operations
Familiarity with virtualization, server infrastructure, and storage systems
Background in 24/7 NOC or master control environments
Project management experience in technical deployments
Company
Public Media Management - PMM
Since 2015, PMM has led the charge in leveraging cloud technology to offer a variety of services to broadcasters.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase