Comcast · 9 hours ago
Supervisor, Small & Medium Business Direct Sales - Customer Accounts
United States
Full-time
Remote
Entry, Mid Level
$35K/yr - $88K/yr
2+ years expComcast is a Fortune 50 leader in media and technology, seeking a Supervisor for their Small & Medium Business Direct Sales team. This role is responsible for leading a team of telesales representatives to retain and grow the existing customer base through effective coaching and management.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business
Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback
Ensure CRM software is accurate and up to date on daily basis
Ensure daily activity targets are met
Conduct regular team meetings to improve skills, share best practices and deliver key communications
Conduct performance reviews and prepares performance improvement plans. Hire, discipline and terminate personnel as necessary
Partner with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas
Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies
Work directly with other supervisors to ensure consistency and teamwork
Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
2-5 Years of relevant work experience
Lead team focused on retaining existing business customers by example in key areas: prospecting, time management, funnel management, forecasting, product knowledge and closing business
Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback
Ensure CRM software is accurate and up to date on daily basis
Ensure daily activity targets are met
Conduct regular team meetings to improve skills, share best practices and deliver key communications
Conduct performance reviews and prepares performance improvement plans
Hire, discipline and terminate personnel as necessary
Partner with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas
Conduct side by side coaching and call monitoring to ensure compliance with selling company techniques and strategies
Work directly with other supervisors to ensure consistency and teamwork
Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Benefits
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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