Battelle · 11 hours ago
IT Support Technician - Early Career
Columbus, OH
Full-time
Hybrid
New Grad, Entry LevelBattelle is a research and development company that delivers critical services for various clients. The IT Support Technician I will provide technical support and assistance to users, troubleshoot hardware, software, and network issues, and assist with the setup and deployment of new devices.
Biotechnology
Responsibilities
Respond to user inquiries and provide technical support via phone, email, or in-person ensuring a positive customer support experience
Diagnose and resolve hardware (e.g., PCs, mobile devices, desktop phones), software (e.g., business applications, desktop software), and network issues (e.g., wired, wireless, VPN)
Assist with the setup and deployment of new PCs, tablets, and phones
Maintain accurate records of issues and resolutions in the IT Service Management system (e.g., ServiceNow)
Update Service Desk work instructions which inform incident analysis and resolution
Qualification
Required
Associate's degree in Information Technology, Computer Science, or a related field or CompTIA A+, Network+, or other related certifications, or an equivalent combination of education, certification, and/or experience
Benefits
Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
Take time to recharge: You get paid time off to support work-life balance and keep motivated.
Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
Advance your education: Tuition assistance is available to pursue higher education.
Company
Battelle
Battelle Memorial Institute is a nonprofit research and development organization.
Founded in 1923
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$422.1MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)National Science Foundation
2023-11-08Grant· $6.1M
2023-09-22Grant· $416M
Leadership Team
Lou Von Thaer
President and Chief Executive Officer
Matt Vaughan
President, Contract Research
Recent News
2025-12-09
Washington Technology
2025-11-26
Company data provided by crunchbase