VOA Northern Rockies · 8 hours ago
VETERANS SYSTEM ADMINISTRATOR
Sheridan, WY
Full-time
Onsite
Entry, Mid Level
2+ years expVolunteers of America Northern Rockies is committed to servant leadership and providing opportunities for staff growth. The Veteran System Administrator is responsible for overseeing the organization's Electronic Health Record system, managing day-to-day operations, and collaborating with clinical and veteran leaders to enhance software tools that support operations.
Non-profit Organization Management
Responsibilities
Lead the setup, configuration, and ongoing oversight of the organization’s Electronic Health Record (EHR) system
Project management, in concert with the supervisor, of new or rebooted implementations
Build and maintain customized EHR forms, workflows, and processes for multiple programs, including SSVF, HVRP, Staff Sgt. Fox, GPD, OP, and Residential
Monitor, triage, and resolve Help Desk tickets; escalate complex issues when necessary
Manage system administration for the organization’s EHR and related applications, including Bells AI, myHealthPointe Portal, LOCUS, and Order Connect NX
Develop, update, and maintain comprehensive training materials for the EHR and associated applications
Research and troubleshoot EHR issues to identify root causes, distinguishing between user errors, system bugs, or training needs
Perform system cleanup tasks such as merging duplicate records, discharging clients, closing inactive staff accounts, and re-routing documentation as needed
Create and manage reports to assist supervisors and terminate staff in completing pending tasks before separation
Collaborate with the finance team to ensure proper system security, permissions, and set up for their operational needs
Maintain data integrity by locking charts, securing deceased client records, and performing regular audits
Collaborate with veteran teams, data teams, fiscal departments, and clinical leadership to ensure seamless system operations
Test, install, and document system patches, software updates, and EHR or billing system upgrades
Provide technical support and guidance to internal users, including clinical staff, billing teams, and program personnel
Build and run reports or custom queries; manage and format report outputs using Excel
Partner with Netsmart AMS and technical experts to troubleshoot complex system issues and submit CASES and Innovations via the Netsmart Support Center
Manage EHR-related projects from planning through implementation, including timeline management, stakeholder coordination, and post-launch evaluation
Demonstrate leadership by mentoring staff, promoting collaboration across departments, and fostering a culture of continuous improvement and accountability
Always uphold strict confidentiality and data security standards
Qualification
Required
Bachelor's degree and two (2) years of experience in information technology systems administration or a closely related field, or associate's degree and three (3) years of experience in information technology systems administration or a closely related field, or High School diploma and four (4) years of experience in information technology systems administration or a closely related field
Prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s), or similar technological systems
Preferred
A master's degree and two (2) years of prior experience managing Electronic Medical Record (EMR)/Electronic Health Record (EHR) system(s)
Veterans program experience strongly preferred
Behavioral health/healthcare experience strongly preferred
Current certification in CPM, Scrum Master, PMP, PMI-ACP, or ITIL
Knowledge of computer operating systems, browsers, databases and applications
Company
VOA Northern Rockies
Volunteers of America is a national, nonprofit, faith-based organization dedicated to helping those in need rebuild their lives and reach their full potential.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Heath Steel
Executive Vice President- Chief Business Officer
Company data provided by crunchbase