SmarterDx · 4 hours ago
Senior Program Manager, Customer Success Operations
United States
Full-time
Remote
Senior Level
$130K/yr - $150K/yr
7+ years expSmarterDx is a clinical AI company transforming how hospitals translate care into payment. They are seeking a Senior Program Manager to provide strategic oversight and execute complex initiatives for the Customer Success team, focusing on optimizing the adoption of their AI solutions across US health systems.
Artificial Intelligence (AI)Health CareHospitalInformation Technology
Responsibilities
Partner with CS leadership to prioritize and drive the strategic roadmap for a portfolio of programs, ensuring alignment with executive-level business objectives
Regularly deliver concise and impactful program updates, including key achievements, risks, and challenges with proposed mitigation strategies, to CS leadership and cross-functional partners
Schedule and track complex, high-impact program timelines and milestones using advanced project management tools
Champion and exemplify program management best practices, tools, and templates across the Customer Success organization, driving continuous process improvement
Serve as a subject matter expert and mentor for other Program and Project Managers, elevating the overall project management maturity within the department
Direct and document formal program post-mortems, developing comprehensive recommendations reports to institutionalize learnings from successful and unsuccessful program elements
Qualification
Required
Bachelor's degree in Business Administration, Project Management, or a related field; Master's degree preferred
Minimum of 7+ years of progressive experience in project management, with a proven track record of successfully managing cross-functional projects or 12+ years of experience in lieu of a Bachelor's degree
Experience with implementing and building project management software (e.g., Jira, Asana, Churn Zero, Microsoft Project)
Strong understanding of project management methodologies (e.g., Agile, Scrum, Waterfall)
Experience at a startup or fast-paced company; ability to move fast and adapt quickly with minimal supervision
Ability to manage multiple projects simultaneously and prioritize effectively
Comfortable engaging with and providing reports and recommendations to executive leadership
Strong problem-solving and analytical abilities
Benefits
Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 75% of your premiums, depending on the plan.
Paid Parental Leave – Generous paid leave to support families through birth or adoption: Up to 12 weeks for parents.
Remote-First Team – Work from anywhere in the U.S.
Unlimited PTO & 10 Holidays – So you can relax and recharge.
401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Fidelity with a 4% match.
Minimal Bureaucracy – A fast-moving, high-impact environment where you can focus on what matters.
Incredible Teammates! – Work alongside smart, supportive, and mission-driven colleagues.
Company
SmarterDx
SmarterDx is a clinical AI company that develops automated pre-bill review technology to assist hospitals in analyzing patient discharges.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$55.97MKey Investors
New Mountain CapitalTransformation CapitalFlare Capital Partners,Floodgate
2025-04-14Private Equity
2025-04-14Acquired
2024-05-14Series B· $50M
Leadership Team
Michael Gao
CEO, Co-Founder
Joshua Geleris
Co-Founder, Head of Product
Recent News
2025-10-24
Business Insider
2025-10-23
Business Insider
2025-10-23
Company data provided by crunchbase