Syntricate Technologies · 15 hours ago
Helpdesk Data Entry Analyst
Indianapolis, IN
Full-time
Hybrid
New Grad, Entry LevelSyntricate Technologies is seeking a Helpdesk Data Entry Analyst who plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service. The position serves as a key link between technology and end-users, assisting healthcare providers and public health staff in resolving system-related issues.
Information TechnologyProject ManagementQuality Assurance
Responsibilities
Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality
Investigate and resolve duplicate patient records and incorrect merges in the immunization registry
Utilize data tools and matching algorithms to identify and correct data integrity issues
Document all support interactions in the ticketing system and maintain accurate logs
Provide guidance to users on best practices for data entry and record management
Assist in testing system updates and enhancements
Qualification
Required
Experience in a helpdesk or healthcare support role
Experience with deduplication tools, data matching, or record linkage techniques
Excellent communication and customer service abilities
Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
Strong analytical and problem-solving skills
Preferred
Familiarity with immunization information systems
Experience working with state or local public health departments
Understanding of HIPAA and data privacy regulations
Company
Syntricate Technologies
Syntricate Technologies offers quality assurance, validation, regulatory, business analysis, and project management services.
Founded in 2004
51-200 employees
H1B Sponsorship
Syntricate Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase