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Bankers Surety · 21 hours ago

Client Experience Coordinator

St. Petersburg, FL, US

Full-time

Onsite

New Grad, Entry Level

DecisionHR is a company dedicated to providing exemplary customer service to clients and their employees. The Client Experience Coordinator supports the Client Experience team by assisting with employment-related data, client training, and developing positive relationships to ensure client satisfaction and retention.

Financial ServicesInformation TechnologySecurity

Responsibilities

Assist Client Experience Specialist or Account Manager in providing employment-related data and preparing required reports for clients in a timely manner

Assists with client training on organization software

Utilization of workflow tracking tools

Gain thorough knowledge of the client’s business model, pay practices, and service needs

Communicate with clients on an as-needed basis to understand their needs and desired outcomes

Develop and foster positive relationships to ensure client satisfaction and retention

Provide webinars and demonstrations of software and technology capabilities

Report and spreadsheet generation

Qualification

Customer serviceMicrosoft ExcelAnalytical skillsInterpersonal skillsCommunication skillsHuman Resource Information SystemsSalesforcePEO industry experienceAttention to detailProblem-solvingTeam-orientedConfidential information handlingPresentation skillsFast-paced environment

Required

High School diploma or equivalent

Excellent verbal, written, presentation and communication skills. Employee must be comfortable speaking either on the phone, via Zoom, or in-person with clients

Strong attention to detail and ability to meet deadlines

Ability to successfully complete tasks in a fast-paced, flexible and team-oriented environment

Proactively address client concerns and potential issues

Strong interpersonal skills and the ability to build relationships with team members, clients, and prospects

Strong analytical and critical thinking skills

Commitment to providing superior customer service

Ability to independently resolve issues and make good decisions

Experience working with confidential information

Intermediate knowledge of Microsoft Excel

Preferred

Bachelor's or associate's degree or closely related field

Working knowledge of Human Resource Information Systems, and WorkLio is a plus

Knowledge of Salesforce is a plus

Experience in the PEO industry is a plus

Company

Bankers Surety

Florida based financial security company.

Founded in 1976

Saint Petersburg, Florida, USA

501-1000 employees

http://bankerssurety.com/

Funding

Current Stage

Late Stage

Company data provided by crunchbase