Third Coast Bank · 1 day ago
IT Help Desk
Plano, TX, US
Full-time
Onsite
New Grad, Entry Level
$45K/yr - $52K/yrThird Coast Bank is seeking an IT Help Desk professional to provide first-level contact and resolutions to IT issues faced by the bank. The role involves managing multiple calls, troubleshooting hardware and software issues, and supporting the bank's network and in-house servers.
FinanceBankingFinancial Services
Responsibilities
Fully support, configure, maintain and upgrade Bank’s networks and in house servers
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Configured and set up workstations and laptops in accordance with the Banks policy
Maintained Active Directory, create and delete user accounts, and assigned different rights to users and groups within Bank operating systems
Create the Active Directory structure and mapped connections to printers and other peripheral devices
Create static IP addresses to specific computers and maintained records of all machines going to different users
Assist with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment
Monitor servers and Bank systems. Provide support to Branch and mobile device users
Analyze and provided troubleshooting on software and hardware issues
Resolve issues pertaining to computer workstation and network configuration
Respond to a variety of queries pertinent to software, hardware, email configurations, computer-related questions, etc
Install operating systems, software, antiviruses and patches
Provide on-site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes
Conduct troubleshooting for installation of hardware/software, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize down time
Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support
Analyzed data while listening and speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions
Compose and maintain technical documentation to expand knowledge base and provide resources for product support across all platforms
Document and maintained I.T. processes and enforce network policies and procedures
Specify system requirements and design solutions
Research and make recommendations on server system administration
Qualification
Required
BS degree in Information Technology, Computer Science or equivalent
Proven working experience in providing help desk support
Working knowledge of help desk software, databases and remote control
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
Company
Third Coast Bank
Welcome to Third Coast Bank, where we are charting the course to success for Texas business.
Founded in 2008
201-500 employees
H1B Sponsorship
Third Coast Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
EJF Capital
2025-06-04Post Ipo Debt· $150M
2024-09-16Post Ipo Debt· $60M
2021-11-09IPO
Leadership Team
Bart Caraway
CEO
Recent News
2026-02-02
Company data provided by crunchbase