U.S. Department of Veterans Affairs · 20 hours ago
Program Support Assistant
Tucson, AZ
Full-time
Onsite
Entry Level
$46K/yr - $60K/yr
1+ years expThe U.S. Department of Veterans Affairs is seeking a Program Support Assistant to support the Medicine Service Line at the Southern Arizona VA Health Care System in Tucson, AZ. The role involves a variety of administrative tasks including data analysis, performance monitoring, and policy development to enhance service delivery and operational efficiency.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
Develops reporting procedures - sampling techniques - and measurements at various points in the operational and patient-flow processes to identify problem areas or inherent weaknesses in work processes - procedures - information systems - and content
Develops indicators to provide objective evidence of the effectiveness of quality procedures and controls
Identifies operational activities that meet - exceed or fail to meet established criteria
Uses standard qualitative and quantitative measurement techniques to report on status of assigned subject areas
Investigates and analyzes adverse quality trends or conditions and initiates corrective action
Monitors qualitative and quantitative measurements for performance measurements that apply to the MSL
Identifies areas requiring further analysis
Recommends approach to Administrative Officer
Assists management in developing programs to ensure that quality provisions are planned - developed and implemented to identify - prevent and correct unsatisfactory conditions and elements which influence the regulatory correctness and responsiveness of transactions and services
Reviews and assists management in writing policies and procedures that relate to the MSL
Develops training materials - presentations and information packages for the MSL
Based on samples or guidance from senior staff - develops materials to convey program information to target audience
Designs studies - training programs - and organizational strategies for identifying opportunities to improve customer service and operational policies
Identifies steps for improvement of processes that might be opportunities for applying standardization across the MSL
Performs other related duties as assigned
Qualification
Required
One year of specialized experience (equivalent to the GS-05 grade level in the federal service)
Experience that equipped the applicant with the particular knowledge - skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position
Specialized experience includes: facilities - fiscal - personnel - performance measurements and monitoring - performance improvement - appointment management - data analysis - environment of care - policy review and writing - patient safety
There is no educational substitution for the GS-06 level
Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social)
You will receive credit for all qualifying experience - including volunteer experience
Company
U.S. Department of Veterans Affairs
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10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
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