Amazon · 21 hours ago
IT Support Associate II, Ops Tech Solutions (OTS)
Bondurant, IA
Full-time
Onsite
Entry Level
$23/hr - $37/hr
1+ years expAmazon is a leader in global operations and is seeking an IT Support Associate II to provide essential IT support within their operations facilities. The role involves resolving technical issues, supporting team training, and participating in continuous learning opportunities.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities
Handling support requests and procedures across the network
Assisting in training new hires
Continuous learning of new technologies
Supporting customers from multiple buildings in the area, as well as remote customers
Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours
Qualification
Required
1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
Experience in a dynamic environment with a high degree of customer service
Preferred
CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Benefits
Comprehensive healthcare benefits starting on Day 1
Matching 401(k) program
Up to 20 weeks of paid parental leave
EAP
Mental Health Support
Medical Advice Line
401(k) matching
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-02-09
The Motley Fool
2026-02-09
Company data provided by crunchbase