A to Z Theatrical Supply and Service, Inc. · 2 days ago
Theatrical Customer Service Associate
Kansas City, MO
Full-time
Onsite
New Grad, Entry LevelA to Z Theatrical Supply and Service, Inc. is seeking a Theatrical Customer Service Associate responsible for providing exceptional customer service in a retail environment. The role involves greeting customers, assisting with product inquiries, processing transactions, and maintaining store organization.
AudioLightingRentalRetail
Responsibilities
Greeting customers and answering their questions
Providing product information and helping customers find the right products
Assisting customers with product inquiries and recommendations
Processing customer returns and handling complaints in a timely and professional manner
Conducting sales transactions, including operating the point-of-sale system and handling payments
Maintaining the store and warehouse, such as restocking shelves, maintaining cleanliness, and organizing displays
Helping with inventory and assisting with receiving new shipments
Conducting stock counts and reporting low stock or discrepancies
Managing and putting away returns
Resolving customer issues and contributing to meeting the customer's goal by incorporating specialized services of subject matter experts
Assisting with cross departmental workloads to ensure excellent customer experiences
Qualification
Required
Computer literate and comfortable using a computer for various tasks
Preferably proficient in Google Workspace (formerly known as G Suite)
Basic understanding of stagecraft, lighting, sound, rigging, and set construction
Knowledge of wigs, stage makeup, and makeup
Familiarity with inventory management systems, and other industry-specific software
A friendly demeanor, enthusiasm for customer service, and the ability to build customer loyalty
The ability to clearly communicate product information and assist customers with concerns and complaints
Competence in using point-of-sale (POS) systems, basic math skills, and computer literacy
Strong communication skills, both verbal and written, with the ability to be clear and concise via phone, email, and in person effectively interact with staff, customers, and other departments
Valid Driver's License with acceptable driving record, and reliable transportation required
Able to work steadily at a computer for long periods of time
Perform physical activities that require considerable use of your hands, arms and legs, and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials for a prolonged period of time
A steady energy level, and a calm demeanor
Able to stand and/or walk for long periods of time
Able to operate hand and power tools
Ability to lift at least 50 lbs without assistance
Able to frequently climb and descend stairs and ladders and to work safely at heights
Able to perform all essential functions with or without reasonable accommodations
Benefits
A discounted phone plan is available after 60 days of employment.
Company
A to Z Theatrical Supply and Service, Inc.
A to Z Theatrical Supply and Services has been serving the Kansas City theatre community for over half a century.
Founded in 1959
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase