Netfor, Inc. · 18 hours ago
Service Desk Technician
United States
Full-time
Remote
New Grad, Entry Level
$19.50/hr - $19.50/hrNetfor, Inc. is a company that provides technical support services, and they are seeking a Service Desk Technician to deliver first-level technical support for users. The role involves troubleshooting hardware and software issues, managing user accounts, and ensuring high standards of customer service while adhering to IT policies.
Customer ServiceInformation TechnologyOutsourcing
No H1B
Responsibilities
Act as the initial point of contact for technical support, assisting users via phone, chat, and ticketing systems. Ensure all requests are promptly resolved, appropriately routed, or escalated as needed for timely resolution
Deliver technical support for computer hardware, software, networks, telephony systems, and peripherals
Manage user accounts, including password resets, permissions, and group assignments, ensuring secure and efficient access control
Diagnose and resolve technical issues remotely, providing effective troubleshooting for a wide range of IT concerns
Consistently meet or exceed established Service Level Agreements (SLAs) for issue resolution, maintaining high standards of customer service
Adhere strictly to all IT policies and procedures, including compliance with HIPAA, PCI, and Hi Trust requirements
Continuously expand technical expertise through self-directed learning and practical experience
Qualification
Required
Associate's Degree in Information Technology or equivalent years' experience in IT Support or related field
Proven experience performing in a remote office environment
Experience administering Microsoft Windows operating systems and Office products
Strong understanding of Active Directory and Microsoft 365 administration
Working knowledge of TCP/IP network protocols
Experience with Windows Server environments
Excellent communication and interpersonal skills
Problem-solving and analytical skills to troubleshoot and resolve technical issues
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong attention to detail and organizational skills
Preferred
CompTIA A+ and/or Network+ - Preferred
Company
Netfor, Inc.
Netfor provides AI-powered customer support and IT services for multi-location businesses across North America.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Medley
CEO and Founder
Recent News
Inside INdiana Business
2023-06-27
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