Rise Services, Inc. · 4 hours ago
Applications Support Analyst 1
Mesa, AZ
Full-time
Onsite
Mid Level
3+ years expRise Services, Inc. is a Software as a Service (SaaS) provider offering a business management platform for Medicaid service providers. The Applications Support Analyst will act as a liaison between business and technical resources, ensuring application availability and fulfilling service requests.
Health CareNon Profit
Responsibilities
Receive, assess, route and categorize customer reported issues and requests using DCI's ticketing and issue management tools
Troubleshoot and resolve customer issues. Coordinate efforts with appropriate assignees when needed
Track and manage issues and requests through resolution
Test and replicate defects reported. Test and confirm resolution
Communicate issue progress, workarounds, resolution and other follow-up activities with customers
Provide data and reporting to DCI team members upon request
Participate in cross functional meetings for open issues; assist in prioritization as it relates to severity and impact of issues
Identify opportunities for system and process improvements
Assist in process development and enhancement in accordance with ITIL best practices
Participate in creation and maintenance of systems and technical documentation
Qualification
Required
3+ years of work experience in Application/Software Support in SAAS environment
Microsoft Excel
Advanced written and verbal communication skills
Strong mathematical, problem solving and analytical skills
Experience with ticketing systems Zendesk and JIRA
Benefits
Medical, dental, and vision coverage
Generous paid time off
Incentive bonuses to those who qualify
Company
Rise Services, Inc.
RISE provides services for people with disabilities, residential settings, employment, managed care, home & community-based services.
1001-5000 employees
H1B Sponsorship
Rise Services, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Mindi Mitchell, MBA
Chief Operations Officer
Company data provided by crunchbase