Associate Staffing · 9 hours ago
Help Desk II
Scottsdale, AZ
Contract
Onsite
Mid Level
$23/hr - $27/hr
3+ years expAssociate Staffing is a leading innovator in the home services industry, dedicated to providing exceptional user experiences. The Help Desk Support role involves providing IT support across multiple locations, maintaining IT equipment, and resolving technical issues for end users.
Staffing & Recruiting
Responsibilities
Supporting centers across the network with daily projects and activities as directed
Maintaining IT equipment and troubleshooting issues with PCs, handheld devices, printers, MACs, and other end-user devices
Handling multiple customer requests simultaneously and providing excellent customer service via phone and email
Following standard Deskside operating procedures, accurately updating tickets in tracking software
Collaborating with team members across the business to escalate or resolve tickets quickly
Leading installation, configuration, and maintenance efforts for computer operating systems, with an emphasis on macOSX
Developing an understanding of IT operations, related systems, and business processes
Maintaining knowledge of operating systems and application software to deliver high-level support
Qualification
Required
Associate or Bachelor's degree in computer science or 3-5 years of work experience in the specialty area, or an equivalent combination of education and experience
Experience troubleshooting integrated and interdependent computer systems, particularly macOSX
Ability to prioritize work based on department and production objectives
Excellent written and verbal communication skills
Ability to work independently and make decisions in a fast-paced environment
Preferred
Proven ability to lead technical efforts in a dynamic, fast-paced environment
Strong ownership of work with limited supervision
Familiarity with IT systems, applications, and business-related processes
Company
Associate Staffing
Associate Staffing is a professional staffing firm providing top technology and financial talent to Fortune 500, 1000, and mid-market firms nationwide.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Norton
Chief Executive Officer
James Brickey
Under contract working onsite at Wells Fargo in ECMO
Company data provided by crunchbase