Peraton · 12 hours ago
Cyber IT Specialist – 3rd Shift
Beltsville, MD, US
Full-time
Onsite
Entry Level
$66K/yr - $106K/yr
1+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Cyber IT Specialist to provide customer service and technical support, monitor incidents, and implement ITSM processes to ensure reliable IT services.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Support the Customer Service and Technical Support Team
Will need to work a 10:00 PM – 6:00 AM shift, with specific days scheduled at the discretion of the Shift Lead
Monitor email for service requests and respond within 30-minutes of receipt
Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system)
Diagnose and resolve customer reported system incidents, problems, and events. Keep users appraised of incident and resolution status
Implement industry recognized ITSM processes to support organizational increase on high reliable IT services
Provide status and outage communication via the phone system, email communication, and applicable web sites within 15-minutes of identification
Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR
Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government
Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications
Qualification
Required
Bachelor's degree and minimum of 1 year of relevant experience. An additional 4 years of experience may be substituted in lieu of degree requirement
Possess ONE of the listed certifications below: CCNA Security; CEH; CISSP; CySA+; GICSP; GSEC; Security+ CE; CND; SSCP
Ability to support 24x7x365 system monitoring, customer, and technical support
U.S. citizenship required
Ability to obtain Secret security clearance
The ability to obtain a final Top Secret security clearance
Benefits
Employees may be eligible for overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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