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Anaplan · 8 hours ago

Junior Level 3 Support Analyst

Minneapolis, MN

Full-time

Hybrid

New Grad, Entry Level

$60K/yr - $86K/yr

Anaplan is a company focused on optimizing business decision-making through their AI-infused scenario planning platform. They are seeking a Junior Level 3 Support Analyst to investigate and diagnose complex issues reported by customers, working closely with various teams to resolve these challenges effectively.

Enterprise SoftwareInformation TechnologyInsurTechProductivity Tools

H1B Sponsor Likely

Responsibilities

Investigating complex issues raised by users

Communicating the progress of issues/fixes to both technical and non-technical users

Using your problem-solving and creativity to derive solutions where needed for users

Guiding users through sophisticated solutions

Detailing investigations of new issues

Prioritising customer cases within your queue

Raising bugs where appropriate

Onboarding new features and changes to the Support Teams

Qualification

Data analytics toolsExcelAnalytical skillsMathematics degreeComputer Science degreeProblem-solvingCommunicationAdaptability

Required

Graduate or early-career analyst working with data analytics tools / Excel

Degree in Mathematics, Physics, Electronic Engineering, or Computer Science (or similar degree using large and complex data sets)

Quick learner with a desire to understand sophisticated systems and software behavior

Genuine passion for problem-solving and persistence when vital

Analytical skills with a methodical approach

Ability to work under time constraints within an exciting environment

Ability to switch focus as priorities change

Good communication skills with the ability to convey technical information clearly

Company

Anaplan

Glassdoor2.9

Anaplan is a business planning software company that develops a cloud platform for decision-making with connected planning modeling.

Founded in 2006

San Francisco, California, USA

1001-5000 employees

https://www.anaplan.com

H1B Sponsorship

Anaplan has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (25)

2024 (21)

2023 (54)

2022 (72)

2021 (104)

2020 (52)

Funding

Current Stage

Public Company

Total Funding

$299.9M

Key Investors

Premji InvestFounders Circle CapitalDFJ Growth

2022-03-20Acquired

2018-10-12IPO

2018-01-01Secondary Market

Leadership Team

Charles E. Gottdiener

Chief Executive Officer

Juli Hansen

Global Client Director

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Company data provided by crunchbase